2nd level Engineer Backoffice IT Operation

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

What you will do. A glimpse in your role: As an Engineer Backoffice Support, you’ll be the go-to expert for resolving technical issues and ensuring smooth operations for our internal customers. Unlike first-level support, this role requires deep technical expertise combined with a solid understanding of financial and business processes to deliver exceptional service. Every action has an impact. You will make a difference here if: Resolve assigned incidents within SLA and ensure customer satisfaction. Provide 2nd and basic 3rd level support for assigned IT services. Drive problem management activities to eliminate root causes. Collaborate with external vendors and internal teams for advanced support. Maintain clear communication with all stakeholders. Create and maintain procedures, checklists, and documentation for Service Center and knowledge base. Plan, document, and implement chnges or extensions for managed applications. Monitor services and components using Splunk (dashboards, queries, alerts, reports). Key competencies to empower your journey. You'll drive towards success if: Strong presence and ability to influence across technical and business environments. Excellent analytical and problem-solving skills. Hands-on experience with in-house developed products. Independent, proactive, and adaptable under pressure. Customer-focused mindset with operational “hands-on” attitude. Willingness to travel and work on-call during weekends/public holidays. Must-Have Skills: Scripting/Programming (PowerShell, SQL) and Splunk expertise. Solid experience with Microsoft Office, Active Directory, Windows Server. Strong English communication skills (verbal & written). Experience supporting Windows OS, SQL Servers, ERP/processing systems. Familiarity with Citrix-based applications. Nice-to-Have: Slovak language skills. Knowledge of Actian Zen Database, Dataflex, Java, .NET Framework. ITIL certification. Location: 📍 Bratislava, Slovakia. Hybrid model: 1 day per week in the office Together, we go further: At Global Blue, we believe that great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can look forward to: A role in a fast-growing, international company Opportunities for professional development and career growth A truly multi-cultural workplace, collaborating with colleagues from around the world Inspiring team members and a dynamic, forward-thinking culture A range of employee benefits, including: Employee referral program Team-building activities and events Annual Christmas Party and more. At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results. Feels like you? Explore further! Let’s write the future together: apply now! Follow us on Social Media! Global Blue

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.