Abuse Detection & Verification Analyst

Help Us Stay One Step Ahead

We're looking for an analytical, curious, and proactive Abuse Detection & Verification Analyst to join our growing Customer Due Diligence team. This isn't a traditional back-office KYC role. You'll be at the frontline of protecting our business, identifying emerging abuse trends, stopping fraud before it impacts the business, and helping create a safer and fairer experience for genuine players.

You'll investigate suspicious activity, uncover behavioural patterns, challenge assumptions, and work closely with Operations, Compliance, and Risk teams to continuously improve our controls. If you enjoy solving puzzles, spotting things others miss, and turning data into action, we'd love to hear from you.

What You'll Be Doing

Protecting the Business

• Monitor player activity to identify fraud, bonus abuse, promotional exploitation, and other forms of abuse.
• Investigate suspicious account behaviour and uncover patterns across gameplay, deposits, withdrawals, and bonus activity.
• Analyse trends and emerging abuse methods to help the business stay ahead of bad actors.
• Review jackpot-related activity and identify unusual betting behaviours or potential exploitation strategies.

Owning Customer Verification

• Review and process KYC verification requests.
• Assess customer documentation including identity documents, proof of address, payment verification, and enhanced due diligence documentation where required.
• Make informed, risk-based decisions on account verification while maintaining a smooth customer experience.

Managing Risk & Compliance

• Ensure customer verification and investigations meet regulatory and internal compliance requirements.
• Identify inconsistencies, red flags, and risk indicators during reviews.
• Maintain accurate records and clear case documentation.

Taking Action

• Apply account controls where abuse is confirmed, including bonus reversals, account restrictions, transaction holds, and account closures.
• Escalate complex cases and collaborate with senior stakeholders on higher-risk investigations.
• Help refine internal processes, controls, and detection methods as we scale.

Supporting Players

• Handle KYC-related customer enquiries with professionalism and clarity.
• Help legitimate players complete verification requirements while maintaining a strong risk-focused approach.

What We're Looking For

You don't need to tick every box, but you'll likely be a great fit if you have:

• Experience in fraud, risk, KYC, compliance, payments, gaming, fintech, or operational investigations.
• Strong analytical thinking and a natural curiosity for understanding how things work.
• An ability to connect dots across multiple data points and identify patterns quickly.
• Excellent attention to detail and sound decision-making skills.
• Confidence working independently in a fast-moving environment.
• Strong written communication and documentation skills.
• A proactive mindset and willingness to challenge the status quo.

Why Join Us?

• Make a real impact from day one.
• Help shape the future of fraud prevention and player protection within a growing business.
• Work alongside talented people who value ownership, collaboration, and continuous improvement.
• Be trusted to make decisions, solve problems, and drive change.
• Join a team where your insights directly influence business outcomes.

Success in This Role Looks Like

• Fraud and abuse are identified early and stopped effectively.
• Verification reviews are accurate, efficient, and compliant.
• Emerging risks are spotted before they become problems.
• Genuine players enjoy a seamless experience while bad actors are quickly removed.
• You become a trusted voice in helping the business balance growth, compliance, and player protection.

What We Offer:

• Competitive Salary.
• Health Insurance & Fitness Benefit.
• Free Parking.
• Weekly Team meals.
• Team-building events and parties.
• Learning & Development opportunities.
• A great working environment.