Startup Jobs
Post a Job
Omnisend
Omnisend

Account Expert

Vilnius, Lithuania
Full-Time
Hybrid
€3.000 per month

TLDR

Develop merchant strategies, onboard clients, and guide digital marketing campaigns, automations, and quarterly goals.

Working at Omnisend is... kind of boring.

Not the soul-crushing kind of boring — more like the “no drama, no chaos, just smart people doing great work” kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We’re data-driven. We test, we iterate, we improve. Gut feelings don’t drive decisions — insights do. We trust each other. We’re transparent, give actionable feedback, and honestly listen. No egos, no hand-holding — just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises — we bring in results. And yes, we have fun. But the grown-up kind — workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.

The Account Expert at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and the ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about e-commerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset.

What you’ll do @Omnisend:

  • Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts;
  • Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process, and helping them set up their first campaigns and automations across channels;
  • Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner;
  • Provide best practices to ensure clients are achieving their business goals;
  • Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation;
  • Keep merchants up to date on product releases and new features;
  • Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement;
  • Conduct QBRs, establish quarterly goals for customers and help achieve them;
  • Document troubleshooting and problem resolution steps.

    • We expect that you’ll bring:

  • 1-2 years of account management-related experience;
  • An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions);
  • A proven track record of creative problem-solving for customers;
  • Experience and feeling comfortable discussing business and sales topics with clients during renewal or cancellation conversations;
  • Excellent communication skills via chat, phone, video conference, and email;
  • Strong time management, planning skills and feeling comfortable working in the office or remotely;
  • An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other ecommerce and marketing platforms;
  • Experience in e-commerce, SaaS, project management -or- marketing and advising customers on marketing strategy is a plus!
  • Fluency in English;

    • What we offer in return:

  • Gross salary starting from 3000 EUR/month based on experience + commission depending on individual results

  • Quarterly salary reviews

  • An unlimited learning budget for self-improvement complying with the best interest of Omnisend

  • Working methods and best practices inspired by the best tech companies in Silicon Valley

  • Over 80% senior colleagues in Product - and over half company-wide - to accelerate your growth

  • Flexible working hours

  • Hybrid work (in Vilnius, Kaunas, Charleston): three days a week in the office with your team, two from home

  • Possibility to work from anywhere in the world

  • Private health insurance

  • Unlimited access to psychotherapy

  • Workstation budget

  • Personalized work anniversary gifts (house cleaning, spa treatments, international flights etc.)

  • Annual company trip abroad, company gatherings twice a year, team-led teambuildings

  • Additional days off for KASP and Rifleman’s Union members

  • Inclusive family-related time-off policy.

    • Benefits

    Equity Compensation

    commission depending on individual results

    Flexible Work Hours

    Flexible working hours

    Health Insurance

    Private health insurance

    Home Office Stipend

    Workstation budget

    Learning Budget

    An unlimited learning budget for self-improvement complying with the best interest of Omnisend

    Company events and gatherings

    Annual company trip abroad, company gatherings twice a year, team-led teambuildings

    Paid Time Off

    Inclusive family-related time-off policy.

    Remote-Friendly

    Possibility to work from anywhere in the world

    Wellness Stipend

    Unlimited access to psychotherapy

    Omnisend
    Omnisend

    Omnisend builds an ecommerce-focused email and SMS marketing automation platform that empowers over 150,000 brands to grow their revenue effortlessly. With seamless integrations and intuitive tools, it streamlines complex marketing processes, making it easier for ecommerce teams to connect with their customers and enhance their online presence.

    Founded
    Founded 2014
    Employees
    201-500 employees
    Industry
    internet
    E-commerce Retail SaaS
    View company profile