Application Support Analyst
TLDR
Serve RAS customers by diagnosing issues, resolving complaints, and coordinating with internal departments.
Annual Compensation: $47,840 - $52,000
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
VIP is looking for an Application Support Analyst to join our RAS (Route Accounting System) Customer Support Team. The successful Application Support Analyst must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus.
Primary Responsibilities:
- Work directly with customers by email or phone
- Respond promptly to customer inquiries in a professional manner
- Obtain and evaluate all relevant information to handle and resolve customer complaints
- Direct requests and unresolved issues to the designated resource
- Serve as liaison between the customer and various internal departments
- Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
- Follow up on customer communications and interactions
Requirements:
- Excellent communication skills - verbal & written
- Strong ability to analyze and solve problems
- Attention to detail and accuracy
- Detail oriented and ability to maintain data confidentiality
- Reliable & dependable
- Ability to multitask under pressure
- College degree and at least one year of customer service experience preferred
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match & Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
Compensation is based on a variety of factors including skills, experience and industry background. The range listed here represents our best faith estimate for the role.
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
Benefits
Equity Compensation
401k Match & Employer Contributions
Flexible Work Hours
Flex and Hybrid Schedules
Health Insurance
Vision and Dental Expense Reimbursement
On-site health clinic
On-site Health Clinic (VT)
Paid Parental Leave
Paid Time Off
Combined Time Off and Floating Holidays
Wellness Stipend
Discounted Gym Memberships
Vermont Information Processing develops innovative technology solutions tailored for the beverage distribution sector. Our BizStride Logistics platform enables distributors to optimize routing and logistics operations, driving efficiency and boosting customer satisfaction.