Associate Customer Success Manager
TLDR
Own post-implementation customer engagement, drive product adoption, manage a portfolio of accounts, and support renewals within a fast-paced, collaborative CS organization.
- Manage a portfolio of post-implementation customer accounts, serving as the primary point of contact for ongoing success and engagement.
- Conduct regular check-ins and business reviews to track progress, understand customer goals, and identify opportunities for improvement.
- Monitor account health metrics and proactively mitigate risks to reduce churn and improve retention.
- Drive product adoption by educating customers on features, best practices, and platform capabilities aligned to their objectives.
- Support renewal conversations and collaborate with Sales on expansion and upsell opportunities.
- Act as the customer advocate internally, coordinating with Support, Product, and Professional Services teams to resolve issues.
- Maintain accurate customer data, activities, and account documentation within CRM systems such as Salesforce.
- 1–2 years of experience in customer success, account management, SaaS support, or other client-facing roles (internships and co-ops considered).
- Strong communication skills, with the ability to clearly explain complex concepts in both written and verbal formats.
- Highly organized and detail-oriented, with the ability to manage multiple accounts and priorities simultaneously.
- Comfortable working with digital tools, data, and CRM platforms; Salesforce experience is a plus.
- Strong problem-solving mindset with a genuine passion for helping customers succeed.
- Ability to quickly learn new technologies and adapt in a fast-paced environment.
- Experience with PRM platforms or partner/channel ecosystems is a plus.
- Must be located in an eligible U.S. state for remote work.
- Competitive compensation package aligned with experience.
- Remote-first work environment within eligible U.S. states.
- Health, dental, and vision insurance coverage.
- Opportunity to work with a leading SaaS platform in the partner ecosystem space.
- Career growth and development within a high-performing customer success organization.
- Collaborative and inclusive team culture focused on learning and impact.
Requirements:
Benefits:
Benefits
Equity Compensation
Opportunity to work with a leading SaaS platform in the partner ecosystem space.
Health Insurance
Health, dental, and vision insurance coverage.
Learning Budget
Career growth and development within a high-performing customer success organization.
Remote-Friendly
Remote-first work environment within eligible U.S. states.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services