Business Analytics and Operations Manager

The Role

This is the commercial operating partner for SEEK's Philippines Sales and Customer Success leadership team. You'll turn data into decisions, decisions into action and action into measurable business results — owning the performance view, operating rhythms and continuous improvement pipeline that powers the country strategy. It's a role for a commercially sharp, hands-on leader who knows how to make complex businesses run better.

Key Responsibilities

• Strategy to execution — Translate business priorities into clear plans with defined owners, milestones and measures across Sales and Customer Success; give leaders practical, trade-off-clear recommendations that move the needle
• Performance clarity — Own the accuracy and consistency of reports, dashboards and measures used to run the business; establish regular performance rhythms so leaders and teams can act quickly on the same trusted information
• Commercial growth — Analyse customer segments, retention risks, sales performance and expansion opportunities; partner with Sales and Customer Success leaders to size opportunities and track whether initiatives deliver real revenue and retention impact
• Ways of working — Set practical standards for planning, forecasting, account growth and cross-team hand-offs; establish governance frameworks and SOPs that are agile, sustainable and easy to adopt
• Productivity and technology — Identify and remove unnecessary steps, duplication and manual work; lead process improvement, automation and responsible AI adoption — measured by time saved, quality gained and better customer outcomes
• Team leadership — Align and develop a team across business analytics, commercial operations, governance and process improvement; build a culture of ownership, candid challenge and continuous learning

• Seven to 10 years of relevant experience in commercial analytics, sales or revenue operations, business operations, strategy or transformation — with equivalent depth and impact mattering more than tenure
• A track record of using data to influence revenue, retention, product adoption, customer experience or productivity outcomes
• Expert capability in strategic business partnering, data storytelling, commercial judgement and user enablement
• Experience building performance measures and operating rhythms — and actually using them to guide decisions, not just produce reports
• Demonstrated delivery of process improvements, automation or new ways of working that made teams faster and more consistent
• Confident working with senior stakeholders: able to simplify complexity, make recommendations and create alignment
• Strong written, verbal and visual communication skills, with sound judgement on when to go deep vs. stay at the big picture
• Experience leading a small team or coordinating work through people who don't directly report to you

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.