Client Success Associate

Duolingo is an education technology company focused on developing high quality learning experiences and making education accessible to people around the world. Through technology, innovative product design, and engaging digital experiences, Duolingo helps learners develop new skills across languages and other educational subjects.

We are seeking a Client Success Associate to provide responsive, thoughtful, and solutions focused support to our users. In this remote role, you will help address questions, resolve concerns, maintain accurate support records, and collaborate with internal teams to create a consistently positive user experience.

The ideal candidate is a clear communicator who enjoys helping others, approaches problems with curiosity and good judgment, and can manage multiple priorities effectively in a remote environment.

What You'll Do

• Respond to user questions and support requests with professionalism, empathy, and accuracy.
• Develop a strong working knowledge of Duolingo products, services, resources, and support processes.
• Listen carefully to user concerns, identify underlying needs, and provide clear and appropriate solutions.
• Manage multiple conversations and requests while maintaining consistent service and attention to detail.
• Document user interactions, actions, and resolutions accurately within CRM and internal support systems.
• Collaborate with internal teams when an issue requires additional expertise, investigation, or follow up.
• Recognize recurring questions or service issues and communicate useful observations to appropriate team members.
• Follow established procedures for handling user information, privacy, confidentiality, and internal records.
• Adapt to evolving products, processes, priorities, and support needs.
• Maintain dependable communication, organization, and productivity while working independently in a remote environment.

What We're Looking For

• Strong written and verbal communication skills.
• Customer service, client support, customer success, or other relevant professional experience.
• Ability to listen carefully, understand problems, and identify practical solutions.
• Strong interpersonal skills and a professional, user-focused approach.
• Excellent organization and attention to detail.
• Ability to prioritize responsibilities and manage multiple requests effectively.
• Comfortable learning new technology, software, and internal systems.
• Familiarity with Microsoft Office or comparable productivity tools.
• Ability to exercise good judgment when determining when an issue requires escalation.
• Ability to work both independently and collaboratively within a distributed team.

What Success Looks Like

Success in this position means providing users with accurate and thoughtful support while maintaining professionalism throughout every interaction. You will be expected to communicate clearly, follow through on requests, maintain accurate documentation, collaborate effectively, and contribute to a dependable and positive support experience.

Benefits

• Medical (PPO), dental, and vision coverage
• Group term life, AD&D, and long-term disability (LTD) insurance
• Virtual doctor and Employee Assistance Program (EAP)
• Voluntary life and short-term disability (STD) insurance
• 401(k) retirement plan
• Paid time off (PTO)

Equal Opportunity

Duolingo is committed to equal employment opportunity. Qualified applicants will receive consideration in accordance with applicable employment laws.