Customer Care Specialist

Job Description

At Vexus Fiber we are In it to Win it! We are now hiring for our Call Center and would love for you to join our team!
Are you looking for a chance to make a difference for others? Do you believe in providing outstanding customer service?

If you find reward in serving others and solving problems, consider joining Vexus Fiber’s Call Center Team!
At Vexus Fiber, we value our employees because they are key in our effort to provide top quality and community service!
If you like to help others, enjoy a fast-paced environment, have the gift of listening and problem solving, then we want you to consider joining our amazing team!

What our Customer Care Specialists do on a daily basis in our call center:

· Talk to our customers about billing, products, and technical matters
· Process billing payments, provide information and answer questions on billing cycles, payment due dates and the impact of non-pay status
· Support cable product, including analog and digital video equipment (VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive
· Support the internet product by troubleshooting internet connectivity issues; setting up e-mail accounts in outlook/outlook express; and supporting Windows and MAC operating systems
· Support the phone product by educating the customer on the use of the service; setting up features, troubleshooting dial tone situations and poor sound quality
· Troubleshoot cable issues, including analog and digital video equipment (TiVo, VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive
· Participate in continuous improvement efforts to help grow the business

How you’ll be rewarded as a Customer Care Specialist in our call center:

· Fun work environment with opportunity for career advancement
· Paid Vacation and Sick leave, Paid Holidays, And More!
· Incredible Benefits! Medical, Dental, Vision, and more!
· Vast pays Basic Life Insurance, Long Term Disability, and a match on your 401K contribution *
· Free and discounted services! (Vast Everywhere, Cable, Phone, Internet, Intellihome) *

*Waiting periods may apply

What you’ll need to be a successful Customer Care Specialist in our call center:

· Ability to multi-task on a computer using multiple computer applications while on a phone call
· Ability to talk with customers, listen attentively to concerns, express empathy and research problems for resolution
· Strong attention to details
· Ability to thrive in a dynamic environment
· High school graduate or equivalent

If you feel a sense of accomplishment and are rewarded by helping others, apply today!

Job Type: Full-time

Pay: $12.00 - $14.00 per hour