Customer Experience Associate FR - Ecommerce
TLDR
Resolve client concerns across phone, email, and chat while identifying bugs and mastering DNS records, email-friendly HTML, and an API.
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
In 2024, we reached €179M ARR with nearly 1,000 team members worldwide. And we’re just getting started!
PushOwl is an e-commerce SaaS product serving more than 50,000 customers globally, primarily across the US and Europe. Leading brands such as Levi’s, Louis Vuitton, Tissot, Chanel, and L’Occitane use PushOwl to engage customers and drive revenue through targeted marketing.
As part of Brevo, one of the world’s leading CRM and marketing platforms, PushOwl contributes to a broader vision for connected, omnichannel marketing experiences for Shopify merchants.
By combining PushOwl’s e-commerce expertise with Brevo’s wider product ecosystem, technology, and global reach, we are helping businesses engage their customers more effectively across the entire customer journey.
The Role:
Join us as a Customer Experience Associate French and be the bridge between our technology and our customers, managing interactions across phone, email, and chat. You will resolve customer concerns efficiently while ensuring a positive experience.
We are looking for strategic problem-solvers, not just task executors.
If you have a strong customer service background, excellent communication skills, and the ability to work independently and collaboratively to provide top-notch service and put customers first, we’d love to hear from you.
Your impact at Brevo:
Who you are:
If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
Why people love working at Brevo:
Your candidate journey:
Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.
At Brevo, we’re proud to be an AI-first company. Still, every application is carefully reviewed by a member of our team.
Benefits
Free Meals & Snacks
per-day meal vouchers
Health Insurance
INR 10 Lakh medical insurance
Home Office Stipend
budget for your home workspace
Learning Budget
Over 1,55,000 courses on Udemy, along with facilitator-led sessions, and personalized training programs tailored to individual and team needs
Festive celebrations
Paid Parental Leave
maternity support
Paid Time Off
a generous leave policy to help you balance life and work effortlessly
Remote-Friendly
A hybrid setup (2 days WFH)
Wellness Stipend
wellness bonuses to keep you and your family covered
Brevo builds a comprehensive Customer Relationship Management (CRM) suite that empowers organizations to forge lasting connections with their customers. Designed for businesses of all sizes, it combines powerful marketing and sales tools—like email, SMS, and automation—into an intuitive platform that scales with their ambitions.