Lifted, an Upwork Company™
Customer Service Specialists
TLDR
Support an international customer base in Chinese and English while meeting defined service, quality, productivity, and punctuality standards.
- Provide professional and courteous customer support to an international customer base in both Chinese and English
- Handle customer inquiries and support requests efficiently while maintaining high service standards
- Follow company policies, Standard Operating Procedures (SOPs), and data security requirements
- Meet established performance targets for customer satisfaction, quality, productivity, occupancy, and punctuality
- Participate in mandatory training, quizzes, and live certification exams
- Maintain 100% attendance and punctuality during the training period
- Work assigned shifts according to the client’s workforce management requirements
- Maintain a quiet and reliable remote workspace with a stable internet connection
- Use a compliant Windows or macOS device and follow all required security and confidentiality protocols
- Remain proactive in responding to feedback and continuously improving performance
- Fluent in both Chinese and English
- Strong verbal and written communication skills
- Previous customer service or customer support experience
- Excellent interpersonal and problem-solving skills
- Strong attention to detail and ability to follow detailed procedures consistently
- Reliable, punctual, and able to maintain 100% attendance during mandatory training
- Comfortable working remotely and supporting customers across an international market
- Willingness and ability to work any designated shift based on business needs
- Ability to meet customer service performance standards, including CSAT of 90.5%+, QA of 90%+, CPH of 6+, occupancy of 80%+, and punctuality of 95%+
- Access to a company-compliant Windows or macOS device meeting required security standards
- Stable internet connection and a quiet, professional remote work environment
- Prior experience with eCommerce, health & wellness, international customer support, or similar industries is a plus
Benefits
Remote-Friendly
The role is fully remote
Lifted, an Upwork Company™, connects enterprise clients with skilled freelance professionals to support specialized projects in safety, finance, and artificial intelligence. By leveraging a network of experts, we streamline the process of sourcing talent for complex tasks, ensuring high-quality results that drive innovation and efficiency in high-demand sectors.
Customer Service Specialist