Customer Success Manager
TLDR
Own a portfolio of customer accounts, drive retention and growth, and advise customers on telematics-based fleet management products.
Customer Success Manager | Sydney | EROAD
ABOUT THE COMPANY
EROAD is a global fleet management technology company listed on both the NZX and ASX, providing telematics-based solutions that help fleet operators manage compliance, safety and assets. As the business continues to grow across New Zealand, Australia and North America, we're looking for a Customer Success Manager to join our Sydney office and own a portfolio of customer relationships.
WHAT YOU'LL DO
This is a customer-facing role where you'll be the trusted advisor behind every account's success.
- Own a portfolio of customer accounts and build relationships that last
- Drive retention and growth across your portfolio
- Act as the go-to subject matter expert on our products for your customers
- Work closely with Sales, Product, Supply Chain and Finance to resolve issues and identify opportunities
- Report to the Customer Success Team Lead as part of a wider customer success function
WHAT YOU NEED
Here's what will set you up to succeed in this role.
- Around 3 years in a customer success, customer service or customer-facing account management role
- A background in the technology or SaaS industry
- Experience working within a delivery framework such as Agile, Scrum, Kanban or a similar structured methodology
- Familiarity with CRM tools
WHY JOIN
Here's what you can expect as part of the EROAD team.
- Be part of a high-growth, innovative technology company making a genuine difference for customers
- Join a multicultural, diverse organisation that invests in continuous learning, including EAP offerings and AI tooling
- Work alongside a talented and collaborative team
- Competitive benefits package
Benefits
Learning Budget
AI tooling
Competitive benefits package
Wellness Stipend
EAP offerings
EROAD builds intelligent transport solutions that enhance road safety, boost productivity, and minimize environmental impact. We're a tech company serving markets in New Zealand, Australia, the Philippines, and the USA, delivering trusted insights for a safer and more efficient tomorrow.