Startup Jobs
Post a Job
Gushwork
Gushwork

Customer Success Manager

Bengaluru, India
Full-Time
On-site

TLDR

Analyze customer data and optimize processes while shaping AI and SEO offerings through customer feedback.

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity - by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed (backers of Anthropic, Grafana, Mistral), SIG, B Capital & Beenext. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point - moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below - if you feel it's a fit, we are excited to meet you!

Key Responsibilities:

  • Build and maintain strong customer relationships to understand their needs and ensure their success.
  • Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively.
  • Implement and optimize customer success processes to enhance efficiency and satisfaction.
  • Analyze customer data to derive insights and make data-driven decisions.
  • Collaborate with cross-functional teams to improve product and service offerings based on customer feedback.
  • Contribute to the development of customer success strategies and best practices.

    • Qualifications:

  • 3-6 years of experience in customer success or related roles, preferably managing the US clients.
  • Bachelor’s degree in a related field (Engineering, Business, or similar).
  • Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions.
  • Excellent communication and interpersonal skills.
  • Proven experience in customer success principles and practices.
  • Ability to work in a fast-paced, dynamic startup environment.
  • Proficiency in customer relationship management (CRM) tools and data analysis software.

    • What We Offer:

  • Opportunity to play a key role in a rapidly growing startup.
  • Exposure to cutting-edge AI and SEO technologies.
  • Collaborative work environment with a focus on innovation.
  • Competitive salary and benefits package.
  • Professional growth and development opportunities.
  • If you’re passionate about customer success, operational excellence, and have a data-driven mindset, we’d love to hear from you!

    • Benefits

    Learning Budget

    Professional growth and development opportunities.

    Collaborative and innovative work environment

    Collaborative work environment with a focus on innovation.

    Gushwork
    Gushwork

    Gushwork builds AI marketing employees that empower B2B companies to enhance their online presence in the evolving digital landscape. By creating a content engine that attracts both AI and human visitors, we enable traditional industries to thrive without the need for additional human resources. Our innovative approach positions us at the forefront of the shift towards AI-driven discovery and engagement.

    View company profile
    Customer Success Manager