Customer Success Manager (U.S.)
TLDR
Own onboarding and ongoing success for new clients, drive product adoption to high retention, conduct quarterly reviews, and identify expansion opportunities.
Degree: Bachelor’s degree required
Experience: 3–5 years in SaaS CS or Account Management
Responsibilities:
• Lead onboarding for new U.S. clients
• Conduct quarterly business reviews
• Train sales teams on Hive Perform
• Drive usage and ensure >90% retention
• Identify expansion opportunities
• Serve as senior contact for U.S. customers
• Provide technical and strategic support
Hive Learning empowers organizations to enhance their talent's skills at scale through adaptive courses tailored to specific business needs. Targeting a diverse range of audiences, we leverage our proven methodologies and the latest advancements in Gen AI to facilitate millions of peer learning interactions globally. What sets us apart is our commitment to continuous improvement and genuine relationships, ensuring impactful learning experiences.