Customer Support Representative
TLDR
Handle 200 outbound calls daily, guide passport applications, deescalate concerns, and provide feedback to improve services and processes.
HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.
The Role
As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.
Requirements
- Make 200 direct outbound calls daily to customers
- Guide customers through passport applications
- Deescalate customer concerns with professionalism and efficiency
- Drive customer retention and prevent cancellations or refunds
- Provide customer feedback to improve services and processes
Qualifications
- 1+ years of experience delivering exceptional customer service in a fast-paced environment
- Proven de-escalation skills and ability to manage high call volume
- Strong verbal communication and problem-solving ability
- Experience with CRM or customer-facing tools (training provided)
- Highly organized, punctual, and self-directed
- Positive, team-oriented attitude with a results-driven mindset
- Bachelor's degree preferred
- Must be legally authorized to work in the U.S. (background check required)
Benefits
- $50,000/year
- Parking pass provided
- Complimentary breakfast and snacks
- Aetna Medical, Vision, Dental & Life Insurance
- 10 PTO days + most federal holidays
- Growth opportunities within a fast-scaling startup
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.
Benefits
Free Meals & Snacks
Complimentary breakfast and snacks
Aetna medical, vision, dental, and life insurance
Aetna Medical, Vision, Dental & Life Insurance
Growth opportunities
Growth opportunities within a fast-scaling startup
10 paid time off days plus most federal holidays
10 PTO days + most federal holidays
HelloGov AI is a dynamic startup that simplifies the way citizens interact with government services through advanced artificial intelligence. By streamlining complex processes like passport applications, travel visas, and vehicle registrations, we create a hassle-free experience for users, backed by a marketplace of trusted couriers and a proprietary AI communication system.