Customer Support Specialist (Entry-level)
TLDR
Frontline support role resolving user inquiries via chat, email, and phone, troubleshooting issues and escalating complex cases with a customer-first mindset.
Job Description
As a Customer Support Specialist, you will be the first point of contact for our users, resolving inquiries via chat, email and phone. You will troubleshoot issues, document recurring problems, and escalate complex cases to relevant teams. We are looking for someone with excellent communication skills, patience, and a customer-first mindset. No prior experience required, training provided.
Job Overview
Location: Remote
Seniority Level: Junior
Wift is an AI-powered job board designed to streamline the job search process, enabling users to find positions more efficiently. Our platform caters to job seekers looking for a faster way to connect with opportunities, making the employment journey smoother and more accessible.
- Industry
- Internet Software & Services