Customer Support Specialist (f/m/d)

Deine Aufgaben

• Be the first point of contact for customers around the world, answering inquiries from private EV owners and international partners alike.
• Guide new customers through onboarding, showing them how to get the most out of our products from day one.
• Support customers step-by-step as they run battery tests, helping them get accurate, reliable results.
• Work hands-on with the AVILOO testing platform, becoming a go-to expert customers can rely on.
• Help shape and improve our support processes, spotting what works and pushing for what could work better.
• Collaborate across borders on international projects, connecting with colleagues and customers in different markets.
• Bring your own ideas to the table. Your input directly shapes how we support customers and grow as a company.

Dein Profil

• Genuine interest in electric vehicles and battery technology.
• Commercial or technical secondary education (Matura). A basic technical understanding is a plus.
• Excellent German and English, spoken and written. Any additional language is a bonus.
• A confident, solution-oriented communicator with a calm, professional, and friendly manner, both with customers and colleagues.
• Curious and open to new topics, with real enthusiasm for using AI tools to work faster and more accurately.
• An independent, precise, and pragmatic working style.
• A team player who enjoys working on-site in the office, tackling a wide range of tasks together with colleagues rather than remotely.

Warum wir?

• An exciting role in B2B and B2C customer support and a front-line seat working directly with our customers.
• An innovative, performance- and team-oriented work environment where success is celebrated together.
• Flexible working and entrepreneurial freedom in one of Europe’s most exciting EV tech companies.
• A workplace with a true start-up mentality, flat hierarchies, and fast decision-making.
• AI is at the core of how we work and how we think about the future of our processes. We're looking for people who are genuinely excited about that - not just comfortable using AI tools but interested in what becomes possible when you build around them.
• Reliable work-life balance - personally guaranteed by the CEO.
• The minimum salary for this position is €2,547 gross/month in accordance with the Austrian IT Collective Agreement (full-time, 38.5h/week). Actual compensation is based on qualifications and experience and exceeds the collective agreement minimum.