The Engine

Front Desk Operations Associate

Cambridge, Massachusetts, U.S.

Full-Time

On-site

$26 – $32 per hour

TLDR

Collaborate with the Community Operations Team to ensure guests feel well cared for while managing front desk responsibilities and supporting event planning.

About The Engine

The Engine supports Tough Tech founders working to solve the world’s most pressing challenges in climate, health, and advanced systems. We do this through powerful founder programs, access to shared infrastructure and labs, and by convening a national network of corporate partners, investors, universities, experts, and other organizations committed to helping breakthrough technologies reach the world.

The Engine's community includes approximately 160 companies developing science- and engineering-based technologies across areas including energy, advanced materials, biotechnology, manufacturing, computing, robotics, and other advanced systems.

About the Position

The Front Desk Operations Associate is a member of our Operations Team. The Operations Team ensures guests and residents feel well cared for, the physical space stays functional and organized, and daily operations run smoothly. Some work for the Front Desk Associate is independent; other work requires close collaboration with the rest of the Operations team and Engine staff. This role calls for a strong hospitality mindset and a solid understanding of software systems and processes.

Areas of Responsibility

Represent The Engine to all visitors, staff, and guests, serving as the first point of contact at the front desk of 750 Main St during scheduled business hours

Navigate a range of digital tools, software platforms, and technology systems relevant to the role, and provide basic tech support to residents as needed

Manage building badges and keys: program access as directed, verify credentials, monitor and control entry points using security platforms, and keep the database accurate and up to date

Triage front desk and building issues as they arise, placing service calls and coordinating equipment service, maintenance, and warranty appointments with the facilities team and applicable vendors

Keep office and staff supplies stocked, organized, inventoried, and readily available, and place orders as needed

Support building walkthroughs and the upkeep of conference rooms and kitchens at 750 Main St

Build and maintain working knowledge of the building and our resident companies

Take on additional Operations team tasks as needed

Job Requirements

Mission-oriented, energetic, and upbeat, with the resilience and composure to meet deadlines in a fast-paced environment

Extremely comfortable with digital tools and software; quick to learn new systems and troubleshoot basic issues

Experience with building badge/access systems and security platforms preferred

Effective communicator who values teamwork and takes ownership of tasks through to completion

Detail-oriented and organized, with solid time management skills

Independent, reliable, and eager to learn

Brings a fresh perspective and new ideas for improving experience and efficiency

Personable and professional with fellow team members, guests, and staff

Bachelor's degree required

Relevant professional work experience

Proficient in Google Workspace. Extra points for experience with CRMs and project management software

Interested candidates are encouraged to submit a cover letter so we can learn more about your experience.

The Engine

The Engine is a nonprofit incubator and accelerator designed specifically for early-stage Tough Tech companies. We provide 220,000 square feet of fully-managed lab and office space along with vital resources, mentorship, and an extensive network of stakeholders to help founders transform their disruptive technology ideas into impactful businesses. Our focus on Tough Tech sets us apart, as we nurture innovations tackling pressing global challenges.

Founded: Founded 2016
Employees: 11-50 employees
Industry: Professional Services

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Operations Associate