Full-time Seasonal Customer Service Representative
TLDR
Resolve e-commerce order issues, manage email tickets, and answer product, shipping, and store policy questions with CS and Warehouse teams.
ABOUT DFTBA
DFTBA is an e-commerce enterprise that seeks to make a positive difference in our world. Our company is grounded in the online space and collaborating with creators to craft, sell and deliver high-quality products for their communities and supporters. As we have grown, so has our ability to do good- we have proudly donated more than $13M since 2021 to Partners in Health to support their efforts to build the Maternal Center for Excellence in Sierra Leone. And we are continuing to grow, motivated, not by personal gain, but by our potential to do more good.
We at DFTBA value creativity, problem-solving and, most of all, people. We are dedicated to attracting and investing in a diverse staff and welcome all experiences, perspectives and values that make you uniquely you.
To learn more about DFTBA, visit our websites: https://store.dftba.com/ and https://good.store/
About the role
DFTBA is hiring our seasonal staff!
We are looking for detail-oriented people with excellent written communication skills who can help our customers during our busiest season! This position is 9-5, M-F though the hours may vary a bit depending on business levels.
What you'll do
- Sort incoming emails based on priority level and type of ticket;
- Respond to customer service tickets via email;
- Work with our CS and Warehouse teams to resolve issues with orders;
- Set up order reshipment and replacements for lost or damaged orders;
- Answer customer questions about products, shipping, and store policies;
- All while keeping our customers happy!
Qualifications
- Have excellent written communication skills!
- Can prioritize and multitask effectively and efficiently!
- Understand that most issues can be fixed by proactive communication!
- Want to work for a company that makes a difference in the world!
More details about the position:
- Job Title: Seasonal Customer Service Representative
- Fixed Seasonal Term: The Season is expected to run October 20, 2026 through estimated January 15, 2027 (but end date is variable and not to exceed 6-months)
- Status: Seasonal, Full-time, non-exempt
- Benefits Provided: Health, dental and vision insurance; paid vacation and sick time; and paid holidays (Thanksgiving, Christmas Day, New Year's Eve and New Year's Day)
- Reports to: Director of Customer Service
- Supervisory Position: No
- Location: Missoula, MT
- Hourly Wage: $22.00
- Ideal start date: Tuesday, October 20, 2026
All offers are contingent upon a completion of a background check. This position is eligible for inclusion in the DFTBA Workers Union.
To learn more about DFTBA, visit our websites: https://store.dftba.com/ and https://good.store/
Benefits
Health Insurance
Health, dental and vision insurance
Paid Time Off
paid holidays (Thanksgiving, Christmas Day, New Year's Eve and New Year's Day)
DFTBA Job Board connects talented professionals with opportunities in an e-commerce ecosystem focused on collaborating with content creators. By facilitating impactful job placements, we empower individuals and teams to help foster positive change and support community-oriented initiatives, all while being driven by a commitment to creativity and diversity.