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Last Energy
Last Energy

Helpdesk Technician

Austin, Texas, U.S.
Full-Time
On-site

TLDR

Support a DOE-regulated nuclear startup by owning onboarding, device provisioning, endpoint compliance, and tasks spanning systems administration and security.

Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.

This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.

Key Duties & Responsibilities

  • Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
  • Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
  • Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
  • Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
  • Other duties as assigned

    • Qualifications

  • 1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
  • Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
  • Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
  • Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
  • Enthusiastic about being on-site 5 days a week
    • Last Energy
    Last Energy

    Last Energy is revolutionizing the nuclear energy sector by developing micro modular nuclear power plants that are factory-made and designed for scalability. Our innovative approach focuses on delivering reliable, decarbonized, and affordable energy through a productized model that transforms traditional energy production.

    Founded
    Founded 2019
    Employees
    51-200 employees
    Industry
    utilities
    Funding stage
    Series C+
    Total raised
    $160M raised
    Last funding
    Raised December 2025
    Enterprise Software
    View company profile
    Technician