Implementation Engineer (Forward-Deployed Engineer)
TLDR
Own data-migration playbooks and drive AI-driven migrations, acting as the technical bridge between customers and engineering to ensure successful implementations.
Location: New York, NY
Work Model: In-office
Industry: AI / Data Migration Software
Compensation: $110K-$140K base
About the Company
Our partner is an AI startup that helps companies rip and replace their competitors through automated data migration, using AI agents to extract and import data into new systems. The company is on a Series A trajectory with a strong, growing roster of enterprise customers. The culture is intense, collaborative, mission-driven, and high-ownership, and this is the grindiest, most hands-on role in the company.
The Opportunity
As an Implementation Engineer, you will own a portfolio of customers and be responsible for making them successful with the product. The core of the work is taking each customer's existing data-migration schemas and mapping them into the product's primitives by building playbooks, the data-migration workflows that define how to extract and transform data. The role also involves web scraping, parsing, and computer-use tasks, so a working understanding of how the web is structured is valuable.
This is a forward-deployed role that sits between the customer and the engineering team. You will not be writing production software, but you will do enough technical work to drive customer success and have intelligent, directed conversations with engineers about what is missing or broken. It is an excellent training ground for anyone who wants to be a founder someday.
Responsibilities
- Own a portfolio of customer accounts and drive their success with the product
- Map customer data-migration schemas into the product's primitives by building playbooks
- Handle web scraping, parsing, and computer-use tasks as part of implementation
- Serve as the technical bridge between customers and the engineering team
- Provide product feedback and surface gaps and bugs to engineering
- Help keep customers happy and identify expansion opportunities
Requirements
- Some demonstrated technical skill, such as a stint as a junior engineer or scripting experience
- Comfortable understanding JSON structures and general technical frameworks
- Strong communication skills; able to be client-facing (prior client-facing experience not required)
- Willing to grind in a hands-on, in-person startup environment
- Bonus: CS background, go-to-market engineering experience, or accounting/ERP implementation experience (e.g., SAP, NetSuite, QuickBooks, Xero)
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