IT Support Specialist II - Shift A
TLDR
Resolve complex IT incidents across hardware, software, mobile devices, business applications, and network connectivity while supporting business continuity.
General Summary
The IT Support Specialist II provides intermediate-level technical support to employees, partners, and production environments, ensuring an efficient service experience aligned with global IT standards. This role handles medium- to high-complexity technical incidents within its scope of responsibility, works autonomously to resolve advanced issues, and escalates cases that require specialized intervention. The role also contributes directly to operational stability, regulatory compliance, and business continuity in Costa Rica.
QUALIFICATIONS
Penumbra is a global healthcare company that designs, develops, manufactures, and markets innovative MedTech solutions aimed at addressing serious medical conditions such as stroke and pulmonary embolism. With a focus on unmet medical needs, Penumbra delivers its novel products directly to hospitals and healthcare providers across major markets, including the U.S., Europe, and Australia.
- Founded
- Founded 2004
- Employees
- 500+ employees
- Industry
- Pharmaceuticals
- Total raised
- $120K raised