IT Team Lead

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Today, BioCatch counts over 35 of the top 100 global banks as customers who use BioCatch solutions to fight fraud, drive digital transformation, and accelerate business growth. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

We are looking for a talented and experienced IT Team Lead to lead our Global IT operations, manage and develop our IT team, and drive the growth of our IT capabilities. This role combines hands-on technical expertise with people leadership and operational responsibility in a fast-paced global environment.

Description:

• Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented culture
• Maintain and develop BioCatch’s global IT assets:
• Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc
• MDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle management
• Work closely with IT Procurement
• Run a high-class efficient help desk to support our hardworking end-users and delight them with everything they need
• Work closely with Operations, DevOps and Security teams to implement our access policy
• Monitor network performance (availability, utilization, throughput, QoS, latency, etc.)
• Systems’ implementation and integration projects
• Our technology stack includes:
• Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls),
• Wi-Fi, Cloudflare ZTNA

• 3+ years of hands-on IT experience in a corporate/enterprise environment, preferably within a large or global organization
• Experience in an IT leadership role
• Experience mentoring team members or leading IT professionals
• Demonstrated experience leading IT projects, initiatives, or cross-functional efforts
• Excellent service mindset
• Extensive experience managing Windows endpoints in Microsoft Intune, including device provisioning, policy management, software deployment, and compliance enforcement. Experience supporting Mac devices is an advantage
• Experience with Microsoft Entra ID and Azure-based identity and access management services
• Experience with AI platforms administration
• Advanced enterprise network management and configuration (Wi-Fi & Ethernet, Corp & Guest, VLANs, APs, Switches, Firewalls)
• Microsoft Entra ID and enterprise application management expertise
• Identity & SSO protocols: SAML, OIDC, SCIM
• Software tools and other systems: Microsoft 365, JIRA, Salesforce, Teams, Cloudflare ZTNA…
• Familiarity with VC rooms setup and management
• Ability to lead implementation projects from the planning phase to production