IT&C Specialist

At SOFMEDICA, we are a purpose-driven healthcare technology group dedicated to making cutting-edge medical innovations accessible to patients across New Europe.

Our people drive our impact. Together, we are shaping the future of healthcare — and making a real difference in patients’ lives every day.

We're growing our team and are looking for a passionate IT Administrator providing first-level technical support to all employees, ensuring the smooth operation of the company's IT systems and infrastructure. This role is crucial in maintaining productivity and efficiency by resolving user-facing issues and empowering employees to effectively and securely utilize the available technology. 

• Provide prompt and efficient IT support to employees, via phone, email, and in-person, addressing a wide range of technical issues 
• Manage the new Team Members’ onboarding, offboarding activities such as setting up user accounts, access privileges, and IT equipment 
• Maintain IT inventory and manage equipment lifecycle and optimize purchases and budget 
• Document and Maintain IT knowledge base such as processes, user guides 
• Conduct effective training sessions and provide guidance to employees, on day-to-day digital security, the use of software, applications, and IT systems Monitor and maintain the company's IT inventory, including hardware and software assets  
• Collaborate with the IT team and Vendors to identify and resolve any incidents and system-wide problems, ensuring minimal disruption to business operations  
• Stay up to date with the latest technological trends and best practices to recommend improvements and enhancements for IT and Digital work 
• Escalate complex technical issues to the senior IT team as needed 
• Periodical reports on infrastructure parameters and actions 

Requirements

• 2 years of experience in a similar position and one year in an administrative position 
• Troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues 
• Excellent knowledge of computers, business software applications 
• Ability to work independently and as part of a team  
• Self-taught, ability to learn, adapt and stay up to date with emerging technologies and industry trends 
• Ability to explain technical concepts to non-technical users 
• Ability to effectively communicate with the team 
• Self-driven, calm, person of character, kind, positive 
• Thorough, analytical skills, shows initiative 

Nice to Have 

• Bachelor’s degree in computer science, Information Technology, or a related field  

• previous experience in a similar position 

• Knowledge and practical experience with ITIL framework 

• Certifications and Qualifications that prove your understanding of the necessary concepts for the Responsibilities section 

Benefits

• Mission-driven, innovative, and ethical culture
• Opportunity to work with cutting-edge medical technologies that save lives
• Collaborative, international team
• Learning & career path