Key Account Manager

Job Descriptions:

• Developing a solid and trusting relationship between major key clients and company
• Strong understanding of all aspects of the core business
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Managing communications between key clients and internal teams
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Collaborating with the sales team to maximize profit by up-selling or cross-selling
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Meeting all client needs and deliverables according to proposed timelines
• Analysing client data to provide customer relationship management
• Expanding relationships and bringing in new clients

Requirements:

• Candidate must possess at least a Bachelor’s Degree of any field.
• At least 2 years of working experience in logistics or e-commerce industry is preferred for this position
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Ability to multitask and manage more than one client account
• In-depth understanding of company key clients and their position in the industry
• Eager to expand the company with new sales and clients
• Able to analyse data and sales statistics and translate results into better solutions
• Able to multitask, prioritize, and manage time efficiently
• Proven results of delivering client solutions and meeting sales goals
• Professional fluency in English and Bahasa Malaysia (Mandarin will be an advantage but not a must)
• Competency in Microsoft Office Suite, with emphasis on superior Excel skills.