Key Account Manager

Job Responsibilities:

• Achieve highest take from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues
• Ensure SRNs availability in assigned portfolio                                           
• Winback of properties which have gone in sold-out, by speaking with the owner and resolving owner issues.                             
• Managing Churn risk and large portfolio owners of the hub and prevent churn by solving partner                             
• Ensure perfect operating principle alignment as per the OYO contract
• UMC/LID, prepaid, floors, presence of OTA handles, low 3C etc                                                                                                     

Skills Required:

• Minimum 2-3 years of account management experience                                           
• Very strong relationship management skills needed                                           
• Analytics skills - ability to understand recon, revenue levers and explain to owner
• Ability to hustle internally and externally to solve owner issues                             
• High level of ownership
• Languages: English and Bahasa Malaysia(Fluent), Mandarin (an added advantage)