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Zoox
Zoox

Manager, City Operations

San Diego, California, U.S.
On-site
$158,000 – $189,000 per year

TLDR

Manage daily operations for L3 test vehicles and a robotaxi fleet, optimizing deployments, maintenance, service coverage, and safety.

Zoox is developing the first ground-up, fully autonomous robotaxi fleet and the supporting ecosystem required to bring this revolutionary technology to market. At the intersection of robotics, machine learning, and design, Zoox aims to provide the next generation of mobility-as-a-service in urban environments. As a Manager, City Operations, you will be pivotal in bringing our autonomous vehicle service to life in our new markets. This position focuses on managing the day-to-day operations of our L3 test vehicles and robotaxi fleet, ensuring exceptional mission success and service delivery while maintaining the highest safety standards.

In this role, you will:

  • Lead, develop, and manage teams of Zoox and contingent workforce personnel responsible for Zoox’s test fleet and robotaxi service fleet.
  • Develop and implement operational strategies to optimize fleet performance by mastering operational workflows and performance metrics to eliminate waste and create value
  • Oversee daily fleet operations, including vehicle deployments, maintenance tracking, and service coverage.
  • Drive operational excellence by being customer-focused and partnering with product and key stakeholders to create the ultimate rider experience for our customers and business partners
  • Collaborate with cross-functional teams to ensure smooth integration of technology updates and service enhancements.
  • Build and maintain strong relationships with local stakeholders and regulatory bodies.
  • Establish and monitor KPIs for service reliability, safety, and customer satisfaction.
  • Plan, evaluate, and improve site operations in terms of quality, safety, and efficiency.
  • Deliver effective change leadership while regularly communicating performance trends and improvements to the organization

    • Qualifications

  • Bachelors Degree
  • 8+ years leading the business side of relevant large-scale operations
  • 3+ years of managing large teams of FTEs and contingent labor
  • Management of continuous safety standards and improvement initiatives
  • Experience in change management processes & managing large amounts of data
  • Ability to work on-site at your market’s facilities
  • Ability to travel when necessary

    • Bonus Qualifications

  • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
  • 5+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
  • Working with cross-functional teams on go-to-market initiatives
  • Experience in the autonomous vehicle, transportation dispatch, and emergency response industries
  • PMP certification, or equivalent.

    • Benefits

    Equity Compensation

    Amazon RSUs

    Health Insurance

    Other Benefit

    life insurance

    Paid Time Off

    paid time off (e.g. sick leave, vacation, bereavement)

    Zoox
    Zoox

    Zoox is building a fully autonomous vehicle fleet from the ground up, coupled with the ecosystem necessary to launch this technology into urban environments. By integrating robotics, machine learning, and innovative design, Zoox is paving the way for a new era of mobility-as-a-service.

    Founded
    Founded 2014
    Employees
    500+ employees
    Industry
    Automotive
    Total raised
    $990M raised
    View company profile
    Manager