Manager - Commercial Analytics

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What's the position?

We are looking for a commercially minded, analytically driven Manager to join our Sportsbook Commercial team as Manager, Commercial Analytics & Supplier Performance. Reporting to the Director of Commercial, Sportsbook, this role sits at the intersection of data, strategy, and supplier management - providing the analytical horsepower needed to evaluate commercial proposals, track supplier performance, and support the team in making smarter, faster decisions. You will be a key partner to the Director of Commercial, translating complex data into clear recommendations that directly influence how we structure and manage our supplier relationships.

Key Responsibilities:

• Build and maintain frameworks to evaluate incoming commercial proposals from data, content, and technology suppliers - including pricing analysis, margin impact, and competitive benchmarking.

• Develop financial models and scenario analyses to support contract negotiations and renewal decisions.

• Track and report on commercial deal performance against agreed terms and KPIs.

• Partner with Finance to ensure commercial commitments are accurately reflected in forecasting and planning.

• Own the performance scorecard process for key sportsbook suppliers, tracking SLAs, uptime, data quality, product delivery, and commercial outcomes.

• Own the preparation for supplier performance reviews - data packs, insight summaries, and recommendations - ensuring meetings with stakeholders are well-evidenced and actionable.

• Identify underperformance trends early and surface recommendations for remediation or renegotiation.

• Maintain a centralised repository of supplier contracts, terms, and performance history.

• Produce recurring and ad hoc reporting for the Commercial Director and wider leadership team on supplier health, commercial exposure, and market trends.

• Monitor industry developments - new entrants, pricing shifts, competitive supplier landscape - and synthesise into actionable intelligence.

• Support RFP and due diligence processes with data-driven analysis.

• Work closely with Sport Leads in Trading Performance, who are the primary source of ground-level intelligence on feed quality, market gaps, and supplier issues - ensuring that operational insight reaches commercial decisions.

• Support evaluation of suppliers in international markets, beginning with Mexico and expanding as further LatAm markets come online, where HRD has less established supplier knowledge.

Requirements

What are we looking for?

• 5+ years of experience in a commercial, analytics, or strategy role - ideally within sports betting, gaming, or a data/technology-driven environment.

• Strong analytical skills with proficiency in Excel/Google Sheets and at least one BI tool (Tableau, Looker, Power BI, or similar). Comfortable using AI analytics tools to accelerate research, synthesis, and insight generation.

• Experience working with or evaluating third-party suppliers or vendors in a commercial context.

• Ability to build financial models and translate quantitative findings into clear written and verbal communication.

• Highly organised with strong attention to detail - comfortable managing multiple workstreams simultaneously.

• Collaborative by nature, with the confidence to present findings and recommendations to senior stakeholders.

• Confident and curious user of AI tools - you use them actively to analyse data, synthesise market intelligence, and produce sharper output faster. You are not waiting for someone else to bring you the answer.

• Knowledge of the sportsbook ecosystem - trading, data providers, platform/tech suppliers - is preferred but not required.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• A hybrid / remote working environment

• Startup culture backed by a secure, global brand

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).