Network Technician

Job Title: Network Technician
Reports To: Supervisor - Network Support
Department: Operations

Summary

At Vexus Fiber we are In it to Win it! If you find a reward in technology and serving your community, apply today to start your career as a Broadband Technician! At Vexus Fiber, we value our employees because they are key in our effort to provide top quality and community service! Along with being a part of the Vexus family, you will feel accomplishment and success as you grow in your career while enjoying ongoing training and support from your teammates and managers.

GENERAL RESPONSIBILITIES:

As a Network Technician you will be primarily focused on new installations and repairs of our cable, internet, phone and Intellihome systems. You will drive a company truck, go into customer homes, and represent Vexus Fiber to our customers. In addition, you will learn and perform change of service, additional outlet installation, disconnection of service, payment collection, and other duties as assigned.

BENEFITS and REWARDS:

• Full training and support from our Training Supervisor of Tech Operations
• A company vehicle, company uniforms, tools you need to be successful in your career, and a cell phone
• Pay increases and or bonuses through self-guided study
• Fun work environment with opportunity for career advancement
• Paid Vacation and Sick leave, Paid Holidays, And More!
• Incredible Benefits! Medical, Dental, Vision, and more!
• Vexus pays Basic Life Insurance, Long Term Disability, and a match on your 401K contribution *
• Free and discounted services! (Vexus Everywhere, Cable, Phone, Internet, Intellihome) *

*Waiting periods may apply

SPECIFIC RESPONSIBILITIES:

• Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
• Install and relocate outlets, Install or remove converters and cable modems, Install interior and exterior wiring
• Train customers on proper use of equipment
• Monitor, repair and record system, drop, and in-house leakage
• Assure proper signal levels and picture quality
• Troubleshoot from consumer device to tap
• Troubleshoot, repair and replace components from tap to consumer device
• Identify and report all incidents of noncompliance (FCC, NESC, OSHA and Vexus standards)
• Provide superior customer service, and complete all tasks to Vexus quality standards
• Maintain professional appearance and behavior at all times, and maintain excellent attendance
• Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
• Analyzes picture quality and judges acceptability of picture delivered following installation of cable service
• Works with connectors, fasteners and wire and uses hand tools
• Generate additional company revenue through effective sales techniques
• Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required
• Other duties as assigned

EXPERIENCE/SKILLS:

• High school diploma or GED required; trade school training preferred
• Valid driver’s license; satisfactory driving record required

PHYSICAL REQUIREMENTS:

• Climb poles with proper equipment, ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces
• Ability to work in all weather conditions and at various heights
• Ability to differentiate between different sizes and colors of wires

Vexus Broadband is an Equal Opportunity Employer