Senior NOC Engineer

About Us:

Delasport is where technology meets the excitement of sports and gaming! As a proven innovator in iGaming software, we provide everything from platform development to player account management. Our platform is designed to make every player feel like the star of the show, with personalized experiences and cutting-edge technology at its heart. 

Since our founding in 2010, we have won multiple international awards and have established a proven track record of excellence, stability, and overall success. This achievement only drives us to reach even greater heights. Currently, we are proud to have over 500 experts across various business fields and several offices in Bulgaria (Sofia and Plovdiv), Ukraine, and Malta. 

• Monitor: Take ownership of monitoring and operating the application stack to ensure uninterrupted 24/7 stability.
• Monitoring & Observability: Continuously improve monitoring, observability, and alerting capabilities to enhance system reliability and performance.
• Alert Handling: Act on alerts and alarms following Standard Operating Procedures (SOPs) to address issues promptly.
• Service Management: Manage Jira tickets and participate in incident management processes to ensure timely resolution and clear communication.
• Ticket Management: Oversee the ticketing system, ensuring that all tickets contain accurate, up-to-date information for effective tracking and resolution.
• Collaborative Deployment: Coordinate with internal teams during routine deployments to ensure smooth, efficient rollouts.
• Issue Resolution: Work closely with internal stakeholders to identify and resolve issues impacting our services.
• NOC Process Development: Develop, document, and maintain Network Operations Center (NOC) policies, procedures, and tools to optimize operations.

• Language Skills: Fluent in English, with strong communication abilities for effective collaboration.
• Educational Background: Bachelor’s degree in Computer Science or a related field.
• Experience: 3+ years in a technical services, NOC, or operations role.
• Shift Flexibility: Willingness to work in a 24/7 shift rotation.
• Monitoring & Observability Tools: Hands-on experience with Grafana, Prometheus, Elastic, Site24x7, or similar monitoring and observability solutions.
• Incident Management: Familiarity with incident management processes, troubleshooting, and service restoration practices.
• Technical Knowledge: Solid knowledge of Internet protocols and Linux operating system fundamentals.
• Analytical Skills: Strong analytical and problem-solving capabilities.
• Self-Motivation: Highly self-motivated, with a desire to learn and grow.

What We Offer:  

We’re not just about work,  we are about creating a great place to grow, connect, and enjoy the journey. Here’s what you can expect when you join us: 

• Competitive Salary Package: We value your skills, dedication, and contributions 
• Time Off: Enjoy 21+ days of annual paid leave so you can rest, recharge, and come back inspired 
• Bonus & Rewards: Performance-based annual bonuses, special vouchers for birthdays and welcoming a newborn 
• Health & Wellness: Additional Health insurance including dental care; Co-funding a Multisport/Coolfit card to help you stay active 
• Extra Benefits: Employee discounts at various retailers and a monthly allowance for public transportation 
• Great Office Locations: Central office location in Sofia and Plovdiv 
• Relax & Recharge Zone: Take a break with colleagues in our PlayStation and Pool Table - perfect for recharging during the day 

Wait, there’s more: 

• Happy Hour Fridays: Every Friday we host themed Happy Hours with snacks, fun activities, and plenty of opportunities to connect and unwind with colleagues 
• Multicultural Days: Celebrate diversity and experience the traditions, food, and cultures of teammates from around the world 
• Massages at the Office: Weekly Free Recreational Massages to help relax during the workday 
• Chess Lessons: Sharpen your strategic thinking and enjoy collaborative and fun chess sessions with colleagues 
• Sports & Football Team: We regularly participate in various sports events and have our own Delasport Football Team, taking part in the IT League 
• Bulgarian Language Lessons: Classes designed to facilitate smoother communication for non-native speakers. 
• Office Library: Enjoy access to technical literature to expand your knowledge 

Ready to Be Part of Something Big? 

If you’re excited to join a team that’s revolutionizing the iGaming world and want to make a real impact, apply today. We can’t wait to meet you! 

#LI-ONSITE