OTA Experience Manager

Work location: Kuala Lumpur, Malaysia.

WORK FOR A COMPANY AS UNIQUE AS YOU ARE

We are an innovative bunch of technology enthusiasts who stay motivated to changing the way people stay away from home – one experience at a time. OYO “An asset Light business model”, founded in 2013 in India, has brought a paradigm shift in the hospitality industry. Spread across 500 cities with 18000+ hotels, more than 450,000 rooms in our inventory. OYO partners with hotels and properties creating quality living spaces for travellers worldwide. At present we are valued over $5 Billion and have started our international operations in almost 20 countries with more than 20 Million registered travellers – building brand loyalty.  

PILLARS OF OYO

• Standardized Experience: Consistent experience across all hotel in the OYO network
• Affordability: Rooms offered at prices that no other player in the affordable segment offers
• Technology Driven: has built and gained the reputation of “A tech company”, “An aggregator”. Pioneering technology allows consumers to book OYO hotels in just 3 taps, or within 5 seconds

OYO has raised a total of $1.5 Billion (#Global Unicorn) in venture financing and is backed by several globally renowned investors like Soft Bank Group, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital, China Lodging Group and Grab.

WHAT WOULD YOU DO?

To be able to deliver best experience to the guests and owners on the platforms of OTAs by handling the escalations and stitching the processes.
Specific Responsibilities :

• Responsible for hotels escalations resolutions on all the partner OTAs
• Owner of the escalations and owner of the relationships with all OTAs Market Managers. Establish processes for breach cases and ensure such cases don’t happen again.
• Regular follow up with internal and external stakeholders.

WHO SHOULD JOIN US?

• 5-10 years of relevant experience in hospitality/travel/E commerce roles
• Fluent communication and ability to manage multiple tasks and stakeholders
• Enthusiastic and self-motivated
• Comfortable with large data sets and able to drive meaningful insights from data
• Process oriented and willignes to set up frame works for complex business problems and problem solver.

FOLLOW US:

• facebook.com/oyo.malaysia
• twitter.com/oyomalaysia
• instagram.com/oyo.malaysia
• linkedin.com/company/oyomalaysia

DOWNLOAD#OYOApp today:

• Android:bit.ly/OYOAndroidAppL
• iOS:bit.ly/OYOiosAppLink

Please apply with CV. Only shortlisted candidates will be contacted.