Partner Support (Based in KL)

Work location: Kuala Lumpur, Malaysia.

WORK FOR A COMPANY AS UNIQUE AS YOU ARE

We are an innovative bunch of technology enthusiasts who stay motivated to changing the way people stay away from home – one experience at a time. OYO “An asset Light business model”, founded in 2013 in India, has brought a paradigm shift in the hospitality industry. Spread across 500 cities with 18000+ hotels, more than 450,000 rooms in our inventory. OYO partners with hotels and properties creating quality living spaces for travellers worldwide. At present we are valued over $5 Billion and have started our international operations in almost 20 countries with more than 20 Million registered travellers – building brand loyalty.  

PILLARS OF OYO

• Standardized Experience: Consistent experience across all hotel in the OYO network
• Affordability: Rooms offered at prices that no other player in the affordable segment offers
• Technology Driven: has built and gained the reputation of “A tech company”, “An aggregator”. Pioneering technology allows consumers to book OYO hotels in just 3 taps, or within 5 seconds

OYO has raised a total of $1.5 Billion (#Global Unicorn) in venture financing and is backed by several globally renowned investors like Soft Bank Group, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital, China Lodging Group and Grab.

WHAT WOULD YOU DO?

Partner Support is a part of Central Supply Team based out of Kuala Lumpur.                                          Owner Contact in OYO - helps owners and business teams for any queries that comes their way            

• Build strong understanding of systems and processes                                           
• Provide support to owners with the appropriate resolutions (Email and Call)
• Assure the correct applicability of contractual elements in calculations by generating the data and assessing same through various analysis
• Should be able to comprehend booking reports, basic knowledge and computation skills of taxes and commissions                                                                        
• Get the reconciliation issues resolved by taking appropriate approvals as per SOP
• Supporting month end account and financial closures                                           
• Dispute Management                             
• Coordinate with external and internal stakeholders                                                                        

WHO SHOULD JOIN US?                      

• Minimum 2-3 years of experience as Key Account Manager                                           
• Has a problem solving mindset and is great process owner                                           
• Proficiency in MS Excel                             
• Service mindset towards the on-ground and business teams                                           
• Hands on in terms of keeping proper track of follow-ups and improvise quality
• Good communication skills
• Has an eye for detail
• Proactive towards resolving issues
• Results driven  

FOLLOW US:

• facebook.com/oyo.malaysia
• twitter.com/oyomalaysia
• instagram.com/oyo.malaysia
• linkedin.com/company/oyomalaysia

DOWNLOAD#OYOApp today:

• Android:bit.ly/OYOAndroidAppL
• iOS:bit.ly/OYOiosAppLink

Please apply with CV. Only shortlisted candidates will be contacted.