Product Implementation Manager
TLDR
Collaborate with engineering, product, and sales to onboard customers, drive API-enabled improvements from feedback, and help build a high-growth customer-centric platform.
What We’re Looking For:
You are a self-starter with a track record of success.
0-3 years experience. Consulting, engineering, or technical project management experience a plus.
Intermediate computer science skills and proficient in at least one scripting language.
Great communication skills internally and externally. Always answer emails and calls within 12 hours.
Easy to get along with. Nice, fun, smart, ethical, and honest.
Responsibilities:
Support the engineering team by using existing APIs to deliver a seamless experience to our customers.
Collaborate with the product team to identify and prioritize product improvements based on customer feedback.
Partner with the sales team to successfully onboard and deliver value to new customers.
Contribute towards building a great company.
Employee Benefits:
Own equity in the company. Every employee is a stakeholder in our future.
Participate in a thriving culture. We host events such as weekly team dinners, monthly team events (e.g., karaoke, Exploratorium, etc), regular hackdays, and our annual camping trip “ReTent.”
Benefits
Equity Compensation
Own equity in the company. Every employee is a stakeholder in our future.
Free Meals & Snacks
Monthly team events (e.g., karaoke, Exploratorium, etc)
Annual camping trip
Annual camping trip ReTent
Retain.ai is a cloud platform designed to give companies a comprehensive view of the cost involved in servicing their customers. By integrating with existing applications and synthesizing millions of data points, it enables businesses to optimize pricing, resource allocation, and customer segmentation across their entire client base.