Product Manager - Observability
TLDR
Own a platform of apps and data products that capture, model, and expose signals from AI-assisted conversations to power products and agents.
Natterbox builds AI communications that elevate human-led customer conversations, integrated with Salesforce and the wider CRM stack. This role owns the commercial vision for Observability, which is a platform rather than a single product. You will own both the portfolio of apps we build on it and the data products beneath them: the services that capture, model and expose signal from AI-assisted conversations. Those same data services also power our AI agents through the agent builder programme.
What you’ll own
- The commercial product vision for the Observability platform, and the roadmap to deliver it.
- The portfolio of apps on the platform, and the data products beneath them: the services that capture, model and expose conversational signal for those apps, other teams and our agents to consume.
- Discovery and delivery with engineering, from problem framing through to shipped product, along with the market and revenue case for the track.
How we work
Product at Natterbox is a small, senior team with a flat structure. You will own your track from end to end, work directly with Engineering and Go-To-Market, and be trusted to make the decisions. Our engineering is AI-accelerated, which raises the standard expected of product judgement rather than lowering it.
Requirements
What you must have
- Owned a commercial product vision, shaping where a product goes and why, and managed the backlog to deliver it.
- Built data products, such as data models, pipelines or services that other products and teams consume, not only the apps that sit on top of them.
- A genuine commitment to design-led product development and good UX, across both the apps you ship and the experience of the teams who build on your data products.
- Enough technical credibility to work closely with engineering on data, modelling and telemetry.
Benefits
- Competitive salary and bonus.
- Hybrid working, based in the UK. In person meet-ups in London approximately one day a quarter.
- The opportunity to shape a product line rather than inherit a backlog.
Benefits
Bonus
Paid Time Off
In person meet-ups in London approximately one day a quarter.
Remote-Friendly
Hybrid working, based in the UK.
What We Do...Natterbox enables organisations to deliver class-leading service levels to their customers through efficient and effective integration of voice into their digital customer communications. Almost 600 organisations around the world rely on Natterbox to set new standards in customer experience to drive measurable increases in sales efficiency, competitive advantage and organisational success.A tiny bit of about how we got to where we are today...Time and time again, we have seen companies struggle in capturing data derived from customer conversations, which has left them hamstrung in delivering the optimal customer experience. This can and has led to poor sales and service performance, poor customer satisfaction and consequent loss of business.Natterbox launched in 2010 to solve these business telephony issues and bring voice into the digitised customer experience through our cloud PBX service that captures and integrates voice into customer processes and the Salesforce CRM system. So why should I consider a career at Natterbox? The product's success speaks for itself - we are one of Salesforce’s fastest growing ISVs after all! We look after our staff's wellbeing - something which has never been more important! In a recent wellbeing survey, our employees scored their wellbeing over 50+ NPS. And we are working towards pushing that even higher! We reward our staff for their commitment and hard work - from competitive salary packages, to staff benefits which cater for all needs. We also focus strongly on helping our team members reach their ultimate career aspirations. We work hard, but have a lot of fun along the way! We arrange great events for our staff, but also include our partners, suppliers and community in celebrating success. Interested in hearing more about us?Come take a look for yourself...https://www.natterbox.com/company/