Product Operations Analyst
ABOUT THE COMPANY
Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform. Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases. For more information, visit www.teikametrics.com.
ABOUT THE ROLE
As a Product Operations Analyst, you will sit at the intersection of Product, Engineering, and our customers. You will help ensure the Teikametrics platform is working as intended, investigate issues, surface insights from operational data, and identify opportunities to improve the product experience.
This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build.
**Candidates based in Bangalore are preferred
WHO YOU ARE
HOW YOU'LL SPEND YOUR TIME
Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner.
Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution.
Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates.
Improve the product: Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience.
Champion the customer: Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering.
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Press Reference about Teika
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-RemoteBeware of Recruitment Scams
Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).
If you're unsure about a communication you've received, please contact us directly at careers@teikametrics.com to verify.
Teikametrics builds a patented Artificial Retail Intelligence platform that empowers brands and retailers to optimize their performance across major online marketplaces like Amazon, Walmart, and TikTok. Our unique orchestration layer serves as prompt intelligence, allowing customers to leverage AI tailored specifically for the ever-evolving landscape of e-commerce.
- Founded
- Founded 2015
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $65M raised