Program Associate

Who we are

Greenlight Planet designs, distributes, and finances the purchase of solar-powered home energy solutions for the world’s 1.3 billion under-electrified consumers.  We are market leaders in the distributed off-grid solar industry, and our Sun King™ products have enabled 76 million people around the world to access clean, reliable, solar-powered light and energy at home. 

Sun King products range from portable solar lamps to more robust multi-light solar home systems, to solar-powered televisions and fans and energy-efficient inverter bulbs.  Our products drastically improve quality of life for those that lack reliable electricity access: they help extend the number of productive, income-generating hours in a day; they enable children to study after dark; they allow families and communities to gather safely to socialize after sunset; and when replacing field based sources of light like kerosene lamps, they reduce exposure to indoor air pollution.     

We reach our customers through two distinct business models: a vast network of more than 300 distribution partners across 40 countries, and through our EasyBuy™ Direct sales channel, where we sell directly to consumers in India, Kenya, Myanmar, Nigeria, Tanzania, Uganda, and Zambia through a network of more than 7,000 commission sales agents.  Our customers have the option to purchase these products upfront or to pay for them through an installment payment plan over a period of 4-18 months through our Sun King EasyBuy™ line, our technology-enabled ‘pay-as-you-go’ (PAYG) systems. 

Greenlight employs more than 1,500 people in 11 countries across sub-Saharan Africa and Asia.  We are passionate about serving off-grid customers, and we are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.

The team you would join:

Greenlight’s pay-as-you-go (PAYG) Pragam team is building its presence in Mozambique, and we are looking for an experienced program associate to join our team.  Our PAYG-enabled products allow consumers to pay for their Sun King products over a period of 4-18 months.  The inbuilt PAYG technology enables customers to pay for a few days’ or weeks’ worth of energy at a time, and it monitors how far they have progressed towards the completion of their payment plan. 

While Greenlight is new to Mozambique, we have built successful, fast-growing sales organizations in Kenya, Myanmar, Nigeria, Tanzania, Uganda, and Zambia, and we are market leaders in the global PAYG solar industry.  

What you would be expected to do:

The Program Associate will work closely with the Operations and Sales teams to ensure seamless execution of processes in the field and to support any technical issues both on the hardware and software side of the field activities. They will also ensure proper management of the logistics surrounding the Easy Buy business in the Country. This person will be traveling to the field occasionally (~20% of the time)

1. Handling HUB administrative activities
1. Creation/editing of users, pricing groups, SMS setups, archiving of inactive Energy Officers, HUB related Energy Officers issues as requested

1. Angaza related technical issues
1. Escalation and follow-ups on the resolution of Energy Officers Activator or HUB error messages and technical problems 
2. Suggests software improvements or process changes
3. Raises tickets to Angaza and follows up on resolution
2. Replacements
1. Refurbishment of EasyBuy DTV faulty components
2. Screening and troubleshooting of faulty components
3. Reports and keeps track of every single repair or refurbishment done
4. Ensures periodic communication is executed with repairs stakeholders across the globe
3. Logistics
1. Procurement of Energy Officers tools and materials
2. Shipment of Energy Officers material and coordination with Area Business Managers
3. Reception and shipment of replacement components to Area Business Managers/China for analysis
4. Shop/Branch coordination on repairs and replacements
4. Training
1. When requested participates in Staff/Energy Officers  trainings providing technical assistance or help to field staff
2. Transfer EasyBuy operational knowledge to employees requiring extra support
5. Field visits
1. Ensures field visits are done on a monthly basis at least
2. Gets feedback from Energy Officers/Area Business Managers/Regional Business Managers on issues and challenges faced in the field
3. Reports feedback and ensure follow-ups are acted upon 
6. New products testing both in the office and the field. He / She will be tasked in ensuring all tests for the new products released with both hardware and software functionalities. 
7. Building strong commercial relationships with external vendors e.g. software companies, paytv organizations e.t.c
8. Conducting field pilots for the new products/services in the field after testing. 
9. Conducting Surveys of the tested products. They should be able to collect comprehensive feedback from all the stakeholders concerned during the test period and generate a detailed report on the same. 
10. Contract books collection and digitalization ( e.g. issuance and collection of contract booklets signed by customers). They should work hand in hand with Shop managers across the country in collecting signed contract books/agreements and do reverse logistics from the agents back to a central warehouse for archiving.
11. Being a link to the other depts and coordinating complex projects and being the go-to person for any clarities. 
12. Call Centre support. 

You might be a strong candidate if you:

• Hold a Degree or Diploma in Supply Chain Management; Project Management; Business Administration; Sales and Marketing;  Customer Service Management or have a minimum of two years working in a field sales role in the FMCG, microfinance, banking, or telecom industries; 
• Are passionate about positively impacting the lives of rural consumers;
• Are a strong collaborator with great interpersonal skills 
• Possess excellent issue-tracking and resolution skills.
• Have thinking/problem-solving abilities
• Can clearly and straight to the point communicate with fluency in both written and spoken English and Portuguese

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry; 
• The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world;  
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

We place great importance on sustaining a diverse, inclusive work environment.  

We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market. 

We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Greenlighters feel like they belong.  We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.

Greenlight recruits, employs, trains, compensates, and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV/AIDS status,  disability, or any other protected characteristic as established by law.

What to expect from us, after you submit your application:

The first step is to apply for the job opening through Greenlight’s career website.  You can expect an email response within three weeks regarding the status of your application.  If you are shortlisted for consideration, we’ll set up a conversion with you to learn more about your interests and background, share more about the job requirements and Greenlight Planet, and answer any initial questions you may have.