QA Team Lead

About the role

We are hiring a Senior QA Team Lead to own quality delivery for our AI agent products. You will still be hands-on on AI agent evaluation, while leading a small QA team (currently ~2 contractors), aligning test plans with Engineering, and communicating progress and results with customers during project delivery.

This is not a traditional UI-only tester role, and it is not a pure automation-framework architect role. The core is: evaluate AI agent quality systematically, lead people to deliver on time, and stay calm and clear with customers and stakeholders.

What you will do

• Own QA delivery for client projects: quality bar, release readiness, and clear status to the team

• Join client / stakeholder calls to walk through test results, risks, and what’s left

• Use AI tools to speed up test design, exploratory checks, and regression 

• Mentor ~2 QA contractors: review, unblock, raise the bar

• Partner with Dev on test plans so coverage matches what we’re shipping

• Keep reporting light and useful (what passed, what failed, what’s blocking)

What we’re looking for

Must have

• 5–8+ years in Software QA / Quality Engineering (senior individual contributor), including substantial hands-on testing — not management-only.

• 1–2+ years leading or mentoring QA engineers

• Strong experience testing complex products end-to-end; able to design test approaches, not only execute scripts.

• Clear English for meetings, written updates, and customer-facing discussions.

• Calm, ownership-oriented, detail-minded; comfortable under delivery pressure and customer timelines.

Strongly preferred

• Hands-on experience evaluating AI/LLM/agent systems (accuracy, hallucination, tool use, non-deterministic behavior).

• Experience using AI tools/workflows to support testing.

• Experience coordinating with Dev on release/test planning in Agile environments.

• Familiarity with Playwright or similar automation is a plus (guide others; not required to build frameworks full-time).

Before you apply

We move fast and we expect a lot. This role probably isn’t right for you if:

• You find ambiguity stressful rather than something to resolve.

• You prefer to stay in your lane rather than flag problems outside your immediate scope.

• You’re looking for an engineering role inside a mature structure with a full support team around you.

If you’re the kind of engineer who jumps in to fix a broken integration without being asked, and who sees “we’ve never built that before” as an invitation rather than a blocker — you’ll fit right in.

Why you’ll love working here

• Attractive compensation and benefits commensurate with impact

• Private health insurance for you and your family

• Daily lunch allowance of $10 per member.

• Overseas travel opportunities for training and work, providing exposure to international projects and collaborations

• A collaborative work environment that fosters teamwork, knowledge sharing, and innovation

• Flexible working hours