Regional Account Manager
TLDR
Oversee client onboarding, train dealership personnel, troubleshoot issues, and use CRM and Business Intelligence tools to automate processes.
About DLRdmv
DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.
About the role
The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle. Travel is required, mostly in-state, at approximately 75%.
What you'll do
- Manage and oversee all aspects of the company’s onboarding process with clients
- Provide ongoing training to dealership personnel beyond initial program installation
- Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
- Leverage CRM & Business Intelligence management tools to analyze data and automate processes
- Deliver on client satisfaction goals and targets
- Develop trust relationships with clients
Qualifications
- Excellent Time-Management Skills in an autonomous environment
- Dynamic Social Skillset
- Proven Track Record of Account Management in SaaS/Software
- Highly-Organized, Self-Starting, Team Player
- DMV or Automotive Industry Experience (preferred)
- Ability to navigate and utilize SalesForce.com (preferred)
DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.
DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.
Benefits
Health Insurance
health benefits
Remote-Friendly
Fully remote role
DLRdmv provides innovative software solutions for out-of-state title and registration processing, specifically designed for the automotive industry. Our flagship product, DLR50™, integrates with dealership management systems, offering instant access to accurate fee quotes, forms, and full-service title processing. By partnering with dealerships and financial institutions, we enhance compliance, reduce errors, and streamline the entire vehicle title and registration process.