Thuma
Retail Associate
TLDR
Deliver a best-in-class customer experience while maintaining brand standards, manage POS/inventory, and nurture client relationships.
Thuma is seeking a proactive Retail Associate to join our team in the SoHo neighborhood of New York City. Reporting directly to the Store Manager, the Retail Associate will exhibit an inviting, elevated, confident and friendly attitude whilst delivering a best-in-class customer experience as part of our New York City store team.
Key Responsibilities
Provide exceptional customer experience, ensuring every guest receives warm, personalized service.
Maintain the store’s visual identity within brand guidelines through merchandising and stock replenishment.
Showcase excellent product and brand knowledge.
Work collaboratively to achieve daily goals and contribute to the overall success of the store.
Operate all systems seamlessly, including POS, inventory management, and clienteling platforms.
Serve as a Thuma Brand Ambassador.
Build and nurture client relationships.
Support the ecommerce customer experience team by responding to customer service emails when needed.
Step into the cafe when needed, taking orders and serving customers with precision and care.
Support Management on back-of-house operations.
Maintain store appearance and cleanliness on a daily basis.
Other activities and functions to facilitate store success as necessary.
What You’ll Need
This job requires availability to work flexible hours including weekends and occasional holidays.
This job requires the ability to work in-person at the Thuma Flagship in NYC.
1-2 years of experience in Retail.
A proven record in delivering excellent customer service within a similar retail environment.
Keen attention to detail.
A proactive and motivated individual with the ability to take initiative.
Proficiency in Microsoft Office; experience with Shopify, NetSuite and Gladly is a plus.
Strong communication, collaboration and problem solving skills.
Ability to be mobile on the sales floor for extended periods.
Capacity to lift and move medium to large items, up to 75 lbs., using proper equipment and safety techniques.
Physical Requirements:
Why Join Us:
Benefits: Comprehensive medical, dental + vision coverage options with generous employer contributions *
401k: Participation in our 401k program where we will match up to 6% of your contributions*
Paid Time Off: We believe healthy, happy, relaxed people do better work
Extras: 12 weeks of paid parental leave + company sponsored membership at One Medical *
Employee Discount: We provide an employee discount of 40% off all Thuma products
Room Upgrade: A complimentary product credit when you start, worth up to $2,000
* Eligible employees
Who We Are
Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
Benefits
Health Insurance
Comprehensive medical, dental + vision coverage options with generous employer contributions
Product credit
Room Upgrade: A complimentary product credit when you start, worth up to $2,000
Paid Parental Leave
Extras: 12 weeks of paid parental leave + company sponsored membership at One Medical
Paid Time Off
Paid Time Off: We believe healthy, happy, relaxed people do better work
Thuma is a modern design company that specializes in creating furniture and home goods with an emphasis on simplicity, quality craftsmanship, and thoughtful design. Aimed at customers seeking to enhance their living spaces, Thuma blends elevated aesthetics with practicality, ensuring that even the most basic elements of home living reflect style and comfort.
Associate