Retail Sales Specialist
TLDR
Deliver quality customer service in a telecom retail setting while growing through ongoing training and team support.
Title: Retail Sales Specialist
Reports To – Retail Manager
Department: Customer Care
Summary
At Vexus Fiber we are In it to Win it! If you find a reward in customer service and serving your community, apply today to start your career as a Retail Sales Specialist! At Vexus Fiber, we value our employees because they are key in our effort to provide top quality and community service! Along with being a part of the Vexus family, you will feel accomplishment and success as you grow in your career while enjoying ongoing training and support from your teammates and managers.
KNOWLEDGE, SKILLS & ABILITIES:
- Basic working knowledge of computers, including Windows 10, Microsoft applications, and e-mail.
· Familiarity with telecommunications industry and its practices.
· Office equipment usage (i.e., postage machine, typewriter, copier, fax machine, calculator, printers.)
· Ability to cope with high levels of stress.
· Type 35 to 40 wpm accurately
· Excellent phone etiquette
· Prior customer service or related office experience preferred.
· Ability to handle multi tasks while paying attention to detail.
· Effective time management skills ability to meet deadlines.
OBJECTIVE:
Provide quality customer satisfaction accurately, efficiently, and in a timely manner.
EDUCATIONAL REQUIREMENTS:
High school diploma or equivalent; some college preferred.
PREVIOUS WORK HISTORY
Must have customer care or related office experience, telecom experience preferred, stable past work history preferred.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Some accounting skills a plus in understanding customer transactions. Ability to count change for payments.
LANGUAGE SKILLS:
Ability to communicate effectively and professionally with co-workers, customers and management.
Bilingual a plus.
REASONING ABILITY:
Ability to define problems, collect data and establish facts. Ability to interpret various information from co-workers with different experience levels. Ability to read, analyze, and interpret various reports and contracts.
PREVIOUS WORK HISTORY:
Proven stability & related experience preferred.
Job Type: Full-time
Vexus Broadband is an Equal Opportunity Employer
Vexus Fiber builds an extensive all-fiber communications network, providing fast and reliable internet solutions specifically for business-to-business markets. Our focus on rapid growth and commitment to customer service set us apart in the industry as we strive to empower future technology leaders.