Returns Assistant

The role of Returns Assistant is important to us. You will be responsible for making sure all returns are processed accurately and within the allocated timescales and all returns related queries are dealt with swiftly.

We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm.

Your responsibilities day to day will be…

• Ensuring all returns are processed accurately and within the agreed SLA’s, updating all necessary records.
• Actively reacting to queries in the Returns general inbox and processing tickets where necessary for follow ups within a timely manner.
• Managing all returned stock, including testing, refurbishment, and accurate categorisation of devices for re-sale.
• Support with all goods entering the company, by following the Goods In process and liaising with the Inventory Team.
• Assist with any hardware configuration and set up in readiness for use by the Dispatch team.
• Assist with training new members of staff on all Returns related processes and procedures.
• Undertake training for and adhere to all Health and Safety, Manual handling processes.

What do we expect of you?

• Excellent attention to detail
• Experience of working with complex or electrical products – desirable.
• A quick learner with the ability to think on your feet.
• Competency across a range of IT skills
• Ability to prioritise and keep to deadlines within a fast-paced environment.

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. 

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package. 

Our benefits:

• 25 days holiday + bank holidays
• Annual salary review
• Pension plan
• Life assurance
• Employee fuel card scheme
• Electric Vehicle salary sacrifice scheme
• Employee assistance programme
• 24 hour wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Time off for fertility treatment and in the event of pregnancy loss
• ‘Cycle to work’ scheme
• And of course, you will be part of a modern office space in Crewe that will provide you with an outstanding working environment.

#LI-JW1

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.