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ClickTime
ClickTime

Senior Customer Success Manager

U.S.
Full-Time
Remote
$130,000 – $170,000 per year
This job is no longer available and isn't accepting applications.

TLDR

Own strategic B2B SaaS accounts, use AI-generated signals to prioritize risks and opportunities, and drive retention, expansion, and executive engagement.

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. From bootstrapped beginnings to sustained profitability—all without venture capital funding—ClickTime has tracked over $210 billion worth of employee time, helping customers improve workforce efficiency, profitability, and resource planning. While headquartered in San Francisco, ClickTime’s team works remotely across the United States.

About the Role

ClickTime plays a critical role in how our customers run their businesses, from workforce planning to financial operations. As a Senior Customer Success Manager, you'll help stakeholders derive lasting value from a platform they rely on every day. You'll own a set of our most strategic accounts — building account strategies, leading executive conversations, and driving renewals grounded in real business outcomes. As AI surfaces signals about account health, risk, and opportunity, you'll focus your time where it counts most: customer relationships, account strategy, and revenue-critical conversations.

Responsibilities

  • Own a portfolio of top tier accounts, accountable for retention (GRR) and growth (NRR)
  • Articulate business value clearly, connecting product usage to outcomes that matter to senior stakeholders
  • Build and maintain forward-looking account strategies, identifying risks and expansion opportunities early
  • Develop sufficient product knowledge to be credible with customers, leveraging internal resources for depth when needed
  • Use AI-generated signals to prioritize high-impact work and operate effectively within evolving workflows
  • Ability to travel approximately 20% of the time for customer meetings, team gatherings, and company events

    • Qualifications

  • Executive Presence. Proven ability to command trust with senior stakeholders and lead high-stakes conversations with confidence
  • Value-Oriented. Track record of connecting product usage to business outcomes, driving retention and expansion as a result
  • Proven track record of owning a B2B SaaS portfolio — building account strategies, managing risk, and delivering retention and growth outcomes across a complex set of accounts
  • Enjoys operating in an AI-enabled environment, adapting to evolving tools and processes
  • Familiarity with ERP, time tracking, workforce management, or similar back-office software is a plus
  • Demonstrated success driving customer expansion through upsell, cross-sell, or adoption-led growth motions

    • ClickTime provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    Benefits

    Remote-Friendly

    ClickTime’s team works remotely across the United States.

    ClickTime
    ClickTime

    ClickTime builds a robust platform for time tracking and labor cost management, providing businesses with precise visibility into employee labor costs and project profitability. Ideal for organizations seeking to streamline financial decisions, ClickTime stands out with its automated tracking features and DCAA compliance, ensuring accurate financial reporting and effective resource management.

    Founded
    Founded 1999
    Employees
    11-50 employees
    Industry
    Internet Software & Services
    View company profile
    Senior Customer Success Manager
    No longer accepting applications

    This job is no longer available