Senior Machine Learning Engineer, Customer Support Engineering

Requirements:

• Master’s or PhD in Computer Science, Machine Learning, AI, or related field, or equivalent industry experience.
• 6+ years of hands-on experience building and shipping ML/AI systems at scale in production environments.
• Strong expertise in large language models, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, and evaluation methodologies.
• Proven experience designing and implementing agentic AI systems (e.g., ReAct, LangGraph, AutoGen, or similar frameworks).
• Deep understanding of RAG architectures, retrieval systems, and LLM-based reasoning pipelines.
• Strong software engineering skills with experience in building scalable, reliable ML infrastructure and services.
• Experience with MLOps practices, model deployment, monitoring, and performance optimization in production environments.
• Strong cross-functional communication skills with ability to collaborate across engineering, product, and design teams.
• Ability to thrive in fast-paced, research-driven environments where ambiguity and experimentation are common.
• Passion for AI innovation and improving real-world customer experiences through applied machine learning.

Benefits:

• Competitive compensation including base salary, bonus, and equity
• Annual employee travel credits to support personal and professional exploration
• Comprehensive medical, dental, and vision insurance coverage
• Remote-first flexibility with eligibility across approved U.S. states
• Equity participation in a global, high-growth technology organization
• Opportunities to work on cutting-edge AI systems used at massive scale
• Inclusive and collaborative culture focused on innovation and experimentation
• Strong emphasis on learning, research exploration, and technical development.