Senior Technical Support Engineer - Simulation, EMEA
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
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If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Senior Technical Support Engineer - Simulation (EMEA)
Location: Frankfurt, Germany (Hybrid)
Employment Type: Full-Time
Please note: Applications must be submitted with a CV in English.
The job
In this role, you have the opportunity to make a real difference for some of the world's leading process industry companies every day. You will join a talented team of engineers who are passionate about helping customers get the most out of AVEVA's Simulation software.
As a trusted technical advisor, you will work closely with customers to solve complex technical challenges, deliver training and consulting services and support strategic evaluations. Whether you are troubleshooting a critical issue, mentoring colleagues, or presenting at customer workshops, your expertise will directly influence customer success and satisfaction.
This is an exciting opportunity for an experienced engineer (Chemical/Process/ other related fields) who combines strong technical capabilities with a passion for problem solving, customer engagement, and continuous learning.
Key responsibilities
- Support customers in their day-to-day use of AVEVA Simulation products, including AVEVA Process Simulation, PRO/II and Dynamic Simulation, owning cases end-to-end with clear and timely communication.
- Build trusted relationships with customers by understanding their business objectives, operational challenges and requirements, proactively identifying opportunities to increase value from AVEVA solutions.
- Lead complex troubleshooting activities, reproduce and analyze software issues, identify root causes, and collaborate with Product Management and R&D teams to drive product improvements.
- Deliver customer training courses, workshops, and technical presentations both remotely and on-site across the EMEA region.
- Support software evaluations, proof-of-concept activities, and pre-sales engagements by providing technical expertise and demonstrating simulation capabilities.
- Develop and maintain technical knowledge articles, best practice guides, and customer-facing documentation to improve knowledge sharing and self-service capabilities.
- Mentor junior engineers and contribute to the ongoing development of team capabilities through coaching, knowledge transfer, and technical leadership.
- Represent AVEVA at customer meetings, user groups, conferences, seminars, and industry events.
Essential requirements
- Bachelor's degree in Chemical Engineering, Process Engineering, or a related engineering discipline.
- Minimum 4 years of experience within the process industries, including process design, operations, simulation, consulting, or technical support.
- Fluent German and English, both written and verbal.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues in a structured and methodical manner.
- Ability to work independently, prioritize effectively, and manage multiple activities in a dynamic environment.
- Willingness to travel regularly across Germany and the wider EMEA region.
Desired skills
- Experience using process simulation software such as AVEVA APS, PRO/II, Aspen Plus, Aspen HYSYS, UniSim, gPROMS, or similar tools.
- Familiarity with industrial sectors such as refining, petrochemicals, chemicals, energy transition, sustainability, carbon capture, hydrogen, or renewables.
- Experience delivering technical training, workshops, or customer presentations.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to diverse audiences.
- Empathy and emotional intelligence, with the ability to understand customer frustration, respond with patience, and turn difficult situations into positive experiences.
- A customer-focused team player with a positive, problem-solving mindset who always goes the extra mile.
What Success Looks Like
- Consistently delivering exceptional customer experiences and achieving high customer satisfaction.
- Becoming a recognized technical expert within the Simulation portfolio.
- Building strong customer relationships that drive adoption and long-term success.
- Contributing to team growth through mentoring, knowledge sharing, and continuous improvement initiatives.
- Supporting the growth of AVEVA's Simulation business through technical excellence and customer advocacy.
Commercial at AVEVA
Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.