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Immuta
Immuta

Solutions Engineer

Australia
Full-Time
Remote
Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at the speed modern business demands. We automate access by policy and by request—eliminating tickets, reducing risk, and enabling both humans and AI systems to work with data safely and instantly. Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide and operates as a hybrid workplace globally. • Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst.  • Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. • $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures. • A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland. CORE RESPONSIBILITIES

  • Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success.

  • Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews.

  • Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content.

  • Analyze recurring issues and trends to identify and advocate for product or process improvements.

  • Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning.

  • Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery.

  • Participate in weekend and holiday on call (roughly once every six weeks)

    • REQUIRED EXPERIENCE

  • 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.

  • Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals

  • Experience working with APIs and service-based applications

  • Experience with AWS, Azure, or Google Cloud (AWS Cloud Practitioner or equivalent experience or certification)

  • Experience with at least one of the following data cloud platforms: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino

  • Experience with complex incident response and root cause analysis initiatives spanning multiple organizations.

  • Strong analytical and problem-solving skills, with the ability to balance reactive resolution and proactive improvement.

  • Excellent communication and collaboration skills - able to translate technical findings for diverse audiences.

  • Curious, adaptable, and customer-obsessed - passionate about turning challenges into opportunities for learning and improvement.

  • Team first / collaborative approach to problem solving and customer relationships.

  • Embodies Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring.

    • Benefits
     
    At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:
     
    - 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
    - Stock Options
    - Paid parental leave (Both Maternity and Paternity)
    - Unlimited Paid time off (U.S. based positions)
    - Learning and Development Resources
     
    Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
     
    NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.
    Immuta
    Immuta

    Immuta builds an intelligent data provisioning platform that automates and simplifies data access management for enterprises. Targeting organizations that rely on data to drive insights and innovation, Immuta enhances operational efficiency by allowing users to establish policies once and enforce them across their data environments without complex coding. This streamlined approach not only reduces the administrative burden but also accelerates data accessibility, empowering companies to harness the full potential of their data assets.

    Founded
    Founded 2014
    Employees
    51-200 employees
    Industry
    Internet Software & Services
    Total raised
    $70M raised
    View company profile
    Solutions Engineer
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