Solutions Engineering, Post-Sales
TLDR
Acts as the technical bridge translating customer needs into scalable IoT solutions across the post-sales lifecycle, driving adoption and platform expansion.
- Act as the primary technical advisor for partners and customers, providing deep expertise across IoT, telematics, APIs, and platform capabilities.
- Lead technical discovery sessions, requirements gathering, demonstrations, and solution design activities across the post-sales lifecycle.
- Translate complex customer challenges into scalable, integrated solutions using the platform’s ecosystem and open APIs.
- Collaborate closely with sales, customer success, product, and channel teams to ensure successful solution adoption and customer outcomes.
- Support partners in optimizing their use of the platform through training, enablement, and best-practice guidance.
- Identify opportunities for expansion, revenue growth, and improved customer engagement within existing accounts.
- Gather and relay customer and partner feedback to internal product teams to influence platform improvements and roadmap priorities.
- Maintain accurate documentation of solution designs, customer engagements, and technical deliverables.
- Ensure high levels of customer satisfaction through responsive, accurate, and proactive technical support.
- Contribute to continuous improvement of processes, tools, and technical methodologies within the post-sales organization.
- 3–5 years of experience in Solutions Engineering, Sales Engineering, Software Engineering, or technical customer-facing roles.
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong understanding of IoT, telematics systems, APIs, and cloud-based platform architectures.
- Experience working with programming languages such as Python, SQL, Java, or C#, and familiarity with API integrations.
- Knowledge of data analysis and visualization tools such as Power BI or Apache Superset is an asset.
- Experience with CRM, ticketing, and agile tools such as Salesforce and JIRA.
- Strong problem-solving skills with the ability to diagnose technical challenges and design practical solutions.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
- Customer-first mindset with a strong focus on relationship building and long-term success outcomes.
- Ability to manage multiple priorities in a fast-paced, cross-functional environment.
- Willingness to travel up to 20% as needed.
- Competitive compensation package with performance-based incentives.
- Flexible hybrid and remote work arrangements supporting work-life balance.
- Comprehensive health, dental, and wellness benefits.
- Parental leave top-up and family support programs.
- Retirement savings plan and long-term financial support options.
- Home office reimbursement program and equipment support.
- Professional development opportunities, including online learning and certifications.
- Employee incentives such as electric vehicle purchase programs.
- Collaborative, innovation-driven environment focused on continuous improvement and impact.
Requirements:
Benefits:
Benefits
Equity Compensation
Competitive compensation package with performance-based incentives.
Health Insurance
Comprehensive health, dental, and wellness benefits.
Home Office Stipend
Home office reimbursement program and equipment support.
Learning Budget
Professional development opportunities, including online learning and certifications.
Innovation and impact-driven environment
Collaborative, innovation-driven environment focused on continuous improvement and impact.
Paid Parental Leave
Parental leave top-up and family support programs.
Remote-Friendly
Flexible hybrid and remote work arrangements supporting work-life balance.
Jobgether runs the largest remote job platform, effectively linking job seekers with over 200,000 flexible and remote opportunities that match their unique skills and preferences. Our focus is on enhancing the hiring process, ensuring efficiency while prioritizing the candidate experience, particularly in the growing health and wellness sector.
- Founded
- Founded 2020
- Employees
- 11-50 employees
- Industry
- Professional Services