Sr. Customer Support Engineer
TLDR
Provide technical support for instrument installation, maintenance, troubleshooting, application development, training, and territory service activity.
Job Title
Sr. Customer Support Engineer
Location(s)
ShanghaiAbout Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity
- Provide high level technical support to customers including installation, maintenance, troubleshooting, application development and necessary trainings in the service areas for instrument.
- Manage territory service activity and ensure high quality service to meet company measurements(Service KPIs), and service business target.
- Maintain high customer satisfaction in the field service work.
- Promote service contracts to fulfill customer need.
Revvity develops and provides comprehensive solutions that empower scientists, researchers, and clinicians to tackle major health challenges. With a blend of disruptive innovation and seasoned expertise, we harness the talent of our global team to push the boundaries of human health.