Sr. Service Engineer

Title: Sr. Service Engineer 

Location: Englewood, NJ (On- Site 5 days)

Hanwha Vision America is an affiliate of the Hanwha Group, a Fortune Global 500 company. HVA is an industry-leading provider of advanced network video surveillance products, including IP cameras, storage devices, and video management systems, founded on world-class technologies. We offer end-to-end security solutions and have achieved global success across a wide range of industry verticals, including retail, transportation, education, banking, healthcare, hospitality, and airports.

Hanwha Vision is seeking a Senior Service Engineer who will be responsible for diagnosing and repairing video security products, including hardware, network, firmware, and software issues. The role handles complex service cases and supports overall repair quality. This position combines advanced troubleshooting, repair support, failure analysis, and technical guidance to strengthen HTCC service capabilities.
 

Key Responsibilities

• Diagnose and repair electronic hardware, including circuit boards, power circuits, and video components
• Troubleshoot IP network issues, including IPv4/IPv6, PoE, device discovery, and connectivity
• Investigate firmware and software problems, including boot failures, updates, and device configuration
• Perform advanced diagnostics and support difficult repair cases across HTCC service operations
• Conduct incoming condition checks and technical screening for unusual or high-volume cases
• Investigate repeat failures, identify root causes, and recommend corrective actions
• Verify completed repair quality and confirm devices operate properly before shipment
• Support Advanced Replacement (AR), Refurbished (RB), and special technical service requests
• Document findings, maintain troubleshooting guidelines, and share knowledge with technicians
• Work with HQ engineering and internal teams to improve repair methods and service quality

Qualifications

• 3 to 5 years of hands-on experience repairing electronic or network-connected equipment
• Practical knowledge of hardware diagnostics, IP networking, and firmware/software troubleshooting
• Ability to use multimeters, network tools, and common diagnostic software
• Strong troubleshooting, problem-solving, and teamwork skills
• Experience with IP cameras, NVRs, Linux, or embedded devices preferred
• Electronics, Electrical Engineering, Computer Engineering, or related background preferred
• Scripting/Python and Salesforce is a plus 
•  Korean-English bilingual skills 
• Ability to work on-site Monday–Friday at HTCC (Englewood, NJ)

Hanwha Vision America provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.