Ninja Van
Supervisor, Fleet Operations Specialist
TLDR
Coordinate Operations teams and Hub station, resolve parcel status issues, and audit ground staff behavior.
- Directly supervising and coordinating with the team when issues have been addressed.
- Collaborating with the internal departments (CS KAM REC) to solve parcel status’s issues.
- Ensuring effective communication with internal stakeholders to obtain timely and accurate information.
- Acting as the prime point of contact, closely coordinating and working with Operations teams and Hub station to establish and strengthen relationships.
- Resolving conflicts and negotiating with others.
- Auditing ground staff behavior ie.fake failed,fake completed,no call before attempt.
- Other duties as assigned by the line manager.
- Managing team boundaries and allocating optimal resources between teams for an effective workload balance.
- Setting clear objectives and guiding the team to achieve targets and performance standards.
- Identifying and analysing team problems and challenges to determine causes and solutions.
Ninja Van is a logistics company revolutionizing parcel delivery across Southeast Asia. We leverage technology and local insights to provide efficient, reliable, and customer-focused delivery solutions, catering primarily to the growing e-commerce market.
- Employees
- 51-200 employees
- Industry
- Air Freight & Logistics
- Total raised
- $33M raised
Operations Specialist