Support Engineer
TLDR
Provides first-level IT support for desktops and peripherals, logs and tracks tickets, and coordinates escalation in a 24/7 service environment.
· Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
· Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
· Providing first level support on Desktops, Peripherals, and Office automation products.
· Route/Assign tickets to the appropriate support group, if necessary.
· Identifying and escalating high-severity, priority issues
· Updating Pending Tickets with timely, precise, accurate updates
· Following-up with end users, if necessary, for closure of pending tickets
· Willing to work for 24*7 shifts
All your information will be kept confidential according to EEO guidelines.
Bringle Excellence is a startup job board designed for companies across diverse sectors such as finance, real estate, technology, and health. We connect businesses seeking talent with enthusiastic professionals, offering a streamlined platform to match skills and job opportunities effectively. What sets us apart is our focus on not just filling positions, but fostering growth across various industries on a global scale.
- Founded
- Founded 2016
- Employees
- 1-10 employees
- Industry
- internet