Technical Account Manager

Technical Account Manager

FourV Systems is looking for a Technical Account Manager who will be responsible for building and maintaining post sales relationships with FourV’s largest and most complex customers. You will serve as a trusted advisor, ensuring successful FourV deployment and adoption. This high-profile role reports to the Vice President of Business Development and is based in FourV’s corporate offices in Baltimore, MD.

Key responsibilities:

• Provide advice and guidance as the FourV subject matter expert to ensure successful ongoing usage and adoption of FourV’s products, including GreySpark, GreySpark Central, and other products as they are released
• Design, develop, and demonstrate innovative solutions to customer requirements using FourV’s product suite
• Deliver web based training to user groups to support organizational adoption
• Undertake discovery and education activities to identify opportunities for FourV usage across customer’s organizational functions and processes
• Function as a frontline technical resource for “best practice” and resolve informal customer questions
• Engage with the customer support team as a customer advocate to ensure speedy resolution of customer issues
• Engaging with Product management as the customer advocate on product roadmap discussions
• Maintain current functional and technical knowledge of FourV’s products and services
• Help to document best practices in developing and using FourV’s products
• Ensure customers are successful, delighted, and remain loyal FourV advocates

Qualifications/Key Requirements:

• 5+ years of experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies
• 3+ years of experience in cyber security, IT security, risk, or related technical fields
• Successfully managed customer engagements to completion and customer satisfaction
• Excellent analytical skills & problem solving skills, combined with the ability to provide quick resolution to problems
• Exceptional verbal and written organizational, presentation, and communication skills
• Must be customer service oriented and believe in teamwork, collaboration, adaptability & Initiative
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast- paced environment
• Competitive & competitively aware. Proficient at explaining strengths & vulnerabilities
• Willingness to travel periodically based on customer and business need
• Bachelor’s degree or equivalent experience

FourV Systems is a fast growing, dynamic IT security and risk business serving. This role is an opportunity to join us a defining moment and truly make a mark. For the right candidate, this is a career defining opportunity.